General Manager

**Our grass is greener...**
It’s no secret that our people love golf. What you may not know is that Golf Town is a place where golf enthusiasts can put their love of the game to use, building and sharing their knowledge of the latest industry trends. We work together in a highly professional environment, spreading passion for the game through our Green Jacket Experience, giving our customers the best advice, equipment, apparel, club repair, services, and accessories. Our retail stores are a golfer’s paradise.
The main focus of the General Manager role is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture, fostering company values and culture and growing the sales and profit through gaining a solid understanding of the local market and broadening community involvement.
Key job accountabilities include but are not limited to:

- Assumes leadership role with accountability for maximizing store business results by consistently creating exceptional Customer experiences.
- Facilitates achievement of business results by providing uniquely responsive Customer service, compelling merchandise presentation, operational integrity, optimal staffing and Associate development.
- Achieves company objectives and enhance the brand image by modeling our values
- Develops and implement agile strategic plans to achieve business results.

**Description of Job Responsibilities**

**1. **Sales** **and** **Service**:

- Facilitates consistent, exceptional Customer experiences through the effective execution of the MOD role.
- Coaches the store team on the link between service behaviors and business results to support our service and selling model.
- Ensures effective communication of direction, and education to the team.
- Maintains optimal staffing and scheduling while being responsive to changes in traffic and business trends.
- Provides leadership and communicates to associates service and selling model.
- Responds to customer feedback. Maintains KPI standards.

**2. **Associate** **and** **Team Development**:

- Recruits, selects, trains, develop and retain high performing and productive managers and sales associates.
- Communicates goals and provides leadership which inspires total associate commitment to company objectives and values through effective performance based coaching, motivating recognition and timely, constructive feedback.
- Provides development opportunities for associates that support company growth.
- Writes and conducts annual performance evaluation for associates.
- Develops associate schedules and submits all necessary HR/Payroll required paperwork to HR.
- Communicates and ensure compliance to Company Policies and Procedures. Communicates information provided in the various Company communication materials (Footnotes, memos, e
- mails, etc)

**3. **Merchandising**:

- Ensures store appearance and visual standards/presentation that are consistent with the company’s brand image and standards.
- Responds to business trends by communicating information to the Regional Director as needed. Ensures store is compliant with established standards.

**4. **Leadership**:

- Assistant in recruitment, interview and final selection of all department associates.
- Assist in training associates on sales, customer service, operations, merchandising, product knowledge and monitor progress.
- Participate in annual performance evaluations for department associates; make promotional and merit increase recommendations based on performance.
- Execute disciplinary procedures fairly and document corrective action properly.
- Create new hire’s training schedule and follow the Training Checklist with all new hires in department.

**5. **Operations**:

- Manages resources to maximize financial goals.
- Fosters knowledge and integrity with regard to compliance with company policy in all practices.
- Effectively uses resources and business partners to resolve issues with a sense of passion.
- Recognizes when to change strategic direction to attain and sustain maximum results.
- Educates team on the link between operational integrity and its’ impact on facilitating an exceptional Customer experience.
- Oversees daily store cleaning, recovery, maintenance and inventory.
- Uses monthly Ops Assessment to identify and correct operational deficiencies in the store.
- Ensures training is conducted regarding LP and Safety standards.
- **
Protection** **of** **Company** **Assets**
- Ensure actual inventory on hand matches Retail Pro on-hands through regularly scheduled cycle counts and resolving negative on hands quantities. Ensure bag checks are conducts on all staff when leaving the store.
- Ensure proper receiving standards are followed.
- Confirm refunds are checked daily and verified.
- Store security system is updated and conducts monthly alarm sensor testing.
- Follow proper closing procedures and lock down.
- Work with Loss Prevention to share possible theft/s