General Manager

Native Women's Association of Canada is a National Indigenous Organization representing the political voice of Indigenous women, girls and gender-diverse people in Canada, inclusive of First Nations on and off reserve, status and non-status, disenfranchised, Métis and Inuit. They were founded on the collective goal to enhance, promote and foster the social, economic, cultural and political well-being of Indigenous women within their respective communities and Canada societies.

**Job description**

**Reports to**: Chief Executive Officer/Chief Operating Officer

**Term**: Permanent full time

**Closing Date**: Open until filled

**PURPOSE OF THE POSITION**

The Facilities Manager, under the direction of the CEO, will be responsible for the overall maintenance and upkeep of the NWAC Events spaces, including its state-of-the-art convention centre, several meeting rooms, Art Gallery, Library, roof-top area and the entire building. The Facilities Manager will ensure that the entire facility is always maintained at the highest standards and the cleanliness and other standards are always met.

SCOPE

The individual will be responsible for overseeing all operations, including but not limited to maintenance and upkeep of the state of the art office building at Gatineau QC location, including office building with a restaurant, boutique, meeting rooms, and rooftop garden, including but not limited to overall maintenance, safety and security, housekeeping and visitor management. The incumbent will also be responsible for similar functions at the NWAC Resiliency Lodges, whenever high profile events are held there.

**RESPONSIBILITIES**
- Manage, lead, direct and assume overall responsibility for all NWAC facility operations.
- Responsible for Occupational Health and Safety and fire regulations and other legal requirements.
- Manage and oversee all procurement activities relating the their area of responsibilities.
- Keep track of the small and large event schedules for the properties, and ensure events are well planned and managed.
- Establish and adhere to the financial and service standards for the organization.
- Establish financial and administrative controls. Prepare budgets and monitor expenses for facility management. Work closely with the CFO on budgets and financials.
- Liaise with outside vendors and negotiate prices for products and services as required.
- Ensure federal and provincial legislation, work safety requirements, licensing and NWAC policies and procedures are maintained and followed.
- Oversee and ensure client and guest satisfaction.
- Monitor the performance of the facilities through verification and analysis of client satisfaction.
- Address client/guest relations issues, respond to comments and complaints.
- Develop improvement actions and carry out cost savings measures.
- Maintain an appropriate level of community public affairs involvement. Participate in community and business events and maintain a positive public image for the organization including representation at tourism and business associations.
- Perform regular property inspections of units, common areas, washrooms, building exteriors, and landscape. Ensure compliance with licensing laws, health and safety and other statutory regulations.
- Ensure effective management of loss prevention, risk management, security, maintenance, landscaping, snow removal, ventilation, heating, cooling and other daily activities. Ensure emergency/unscheduled repairs of equipment, structures and grounds on the property.
- Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
- Keep accurate records of space conditions including roof, HVAC and utilities. Plan and manage replacement of major capital expense items such as HVAC system, roof systems and parking lot surfaces.
- Provide general status reports for all properties as scheduled.
- Request quotations, make contracts, jointly with legal counsel, supervise work and approve invoices for all services required to maintain the properties.
- Contact appropriate maintenance services for all repairs.
- Maintain heating and air conditioning systems, alarm systems, extinguishers and other equipment.
- Ensure preparation of rooms and set up for meetings, parties, or various other activities and cleans up afterwards.
- Maintain outside grounds (removal of snow, ice, and debris, sprays and removes weeds, sweeps and cleans gutters, waters and maintenance of sprinkling system).
- Detect faulty operations, defective material and report those and any unusual situations.
- Set priorities for preventative maintenance work orders, maintenance requisitions and scheduled work. Schedule custodial and maintenance employees to meet work order demand and regular maintenance requirements.
- Maintain inventory of equipment, manuals and warranties.
- Perform all other duties as assigned or needed.

**SUPERVISORY RESPONSIBILITIES**
- Directly supervise