Account Manager
6 days ago
**Company Overview**
**Position Summary**
**Key Responsibilities**
- Serve as the primary point of contact for assigned clients, responding to inquiries and processing sales orders in a timely manner
- Build and nurture long-term client relationships by understanding their needs and ensuring consistent satisfaction
- Coordinate closely with the warehouse, logistics, and dispatch teams to monitor order status and ensure accurate, on-time delivery
- Assist with quoting, pricing, and product recommendations tailored to specific customer needs
- Manage client account documentation, including order records, invoices, and delivery confirmations
- Resolve customer issues or complaints efficiently and professionally
- Support the sales team with client follow-ups, after-sales service, and promotional initiatives
- Provide weekly updates on account activity and client feedback to management
**Qualifications**
- Diploma or degree in Business, Sales, Customer Service, or a related field (preferred)
- Minimum 1-2 years of account management or client-facing experience in Canada; experience in building materials or construction industry is a strong asset
- Excellent organizational and problem-solving skills with strong attention to detail
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Strong interpersonal and communication skills, both written and verbal
- Proficiency in Microsoft Office; experience with inventory/order management systems is an asset
- Fluent in English; Mandarin and/or Cantonese is a strong asset due to our diverse customer base
- Responsible, proactive, and customer-service oriented, with a collaborative team spirit
**Job Types**: Full-time, Permanent
Pay: $50,000.00-$60,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
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