Account Manager

**Job Title**: Account Manager, Global Hosting

**Company**: Merrithew International

**Location**:1271 Tapscott Rd

**Job Overview**:
In this role as **Account Manager, Global Hosting**, you will grow education hosting sales in the assigned territories through increasing sales activities and results, with responsibilities for generating revenue of Merrithew® branded programming and products through new and existing hosting facilities. Reporting to Sr. Sales Manager, Global Hosting (APEC-ASEAN), and work closely with Coordinators, you will manage existing Host Training Centre sales and relationships, and converting new to long-term Host Training Centres and provide superior customer service in designated territories.

**Duties**:
Business planning and sales growth:

- Identify opportunities of business growth and increase hosting frequencies and stimulate more diversified program as well as to facilitate equipment sales opportunities through education;
- Meet annual sales revenue target in education sales opportunities brought by hosting;
- Planning of territorial
- based sales growth projections and execution road map to meet business objectives;
- Grow recurring sales in Host Sites in increasing frequency of hosting and coordinate Instructor Trainers scheduling resources amongst multiple host site in the same territory as well as with other territories;
- Work closely with your supervisor and Director of Operation, Global Hosting to optimize Instructor Trainers in the region for assignments within the territories and maintain healthy working relationship with the Instructor Trainers for their hosting needs as well as assigning them to teach at other Host Training Centres;
- Work closely with Commercial Sales Managers, resellers and distributors for designed regions to grow equipment sales through education;
- Conducting market research to identify new leads and prospect opportunities for new Host Training Centres;
- Follow up on education leads from education training records, tradeshow leads, referrals from clients etc., convert into opportunities, close sales and establish new Host Training Centres;
- Converting new host sites into long term hosting partners.

Providing Customer Service:

- Provide seamless customer service to Host Training Centres in guiding them through processes and policies so they can be successful. Act as the go-to consultant for Host Training Centres in terms of Merrithew education offering, program choices, career path for instructors;
- Manage new and newer Host Training Centres through building a healthy partnership relationship while handholding them to success, correct non-compliances of Merrithew policies and guidelines;
- Work closely with Marketing and Commercial team to support the marketing and event initiatives to promote Merrithew education in line with territorial business objectives and growth plans;
- Help develop and fine-tune departmental and cross-functional processes to improve efficiency in support business growth;
- Assisting translation of education-related content per needed.

**Requirements**:

- **5+ years** of sales and account management experience selling business solutions.
- Bachelor’s degree with business-related studies.
- Bilingual or multilingual **(Japanese, Indonesian, or Malaysian)**:

- Previous experience as account manager in an international setting, esp. experience with Japan, Australia or SEA market preferred.
- Highly result-driven, self-motivated personality that shows perseverance and can overcome objections to achieve sales targets in a results-oriented environment.
- Excellent presentation and interpersonal skills, confident, well-spoken, outgoing, proactive, a natural communicator and relationship builder.
- Active listener with a consultative approach to understanding client needs.
- Supreme ability to organize yourself, your tasks, and manage your time to be highly productive
- Ability to work at flexible hours to deliver timely effective customer experience regionally and internationally.
- You enjoy working as part of a team, you want to be relied upon and you understand that outcomes are a result of a lot of people contributing to a common goal.
- Exceptional skills with data analysis using excel and CRM.
- Up to 10% travel time to designated territory may be required.

**Why Merrithew?**:

- Competitive salaries and benefits package
- Access to studio classes and special discounts on products
- Opportunities for professional development and career growth
- Supportive work culture based on values of education, connection, respect, passion, integrity, leadership, accountability, and quality

**Merrithew is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify Human Resources.**

**Join Merrithew in its mission to inspire people worldwide to lead healthier live