Account Manager

4 days ago

Scarborough, Canada Accuenergy (Canada) Inc. Full time

Accuenergy is an international based company dedicated to research, design and manufacturing of multifunction power meters and other instruments. We also provide advanced technological solutions for distribution and industrial power system automation.

Extraordinary outcomes need exceptional teams. We believe deeply in the power of a growth mindset for individuals and team development. Don't worry if you don't understand power metering, energy monitoring just yet. As a fast learner and collaborative teammate, you are ready to handle that challenge and more.

The Account Manager is responsible for working with incoming leads, nurturing new and existing client relationships, and spearheading initiatives to enhance the performance of existing accounts through account development plans.

**Responsibilities**:

- Customer Relationship Building: Establish and maintain strong customer relationships, acting as a trusted point of contact and ensuring customer satisfaction. Using CRM as primary tools for recording and planning customer interactions
- Account Development: Identify and pursue opportunities to expand business with existing clients, upselling or cross-selling additional products or services. Generate and fulfil account plans as a roadmap to success with quantifiable road marks
- Customer Needs Assessment: Understand customer needs, challenges, and goals, and provide solutions that align with our product offerings.
- Product Knowledge: Develop a deep understanding of our products and services to effectively communicate their value and positioning to customers.
- Customer Success: Actively manage customer accounts, ensuring they receive appropriate support and assistance throughout their journey. Recycle old opportunities to increase top of sales funnel.
- Customer Feedback: Gather and relay customer feedback to improve products and services and enhance the customer experience.
- Sales Reporting: Maintain and update sales and customer success records, including key performance indicators and customer interactions.

**Job Requirements**
- Strong communication skills (written and verbal)
- Proactive communication approach
- Previous experience with B2B sales, or engineering
- Experience with CRM systems
- Experience with scheduling, multi-tasking, or working with deadlines to prioritize tasks
- Fluency with basic computer programs such as Microsoft Office
- Ability to work autonomously
- High Attention to detail
- Ability to both work effectively in a team and independently
- Experience with or a keen interest in electrical systems and or energy

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Scarborough, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your major?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- B2B sales: 2 years (preferred)
- CRM Systems: 1 year (preferred)
- Quotation: 1 year (preferred)

Work Location: In person

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