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Operations Supervisor

2 weeks ago

Greater Toronto Area, Canada Impact Cleaning Services Full time

**Operations Supervisor**

**Why Join Impact?**

Because we’ve been committed to your career growth since 1954. As one of the oldest and most reputable family-owned and operated cleaning companies in Canada, we care deeply about the people we work with. We work hard to create the world’s cleanest commercial properties. We also work hard to provide programs and initiatives for our people, and their families, to grow, learn, and have fun. If you join our team, all we ask is that you show up every day determined to be better than you were yesterday. If you can give us that, we’ll give you the support, training, and tools you need to get to where you want to go in your career.

**What to expect when you join the Impact Team?**

Competitive Hourly Pay Rates

Company Events (Movie Days, BBQs, Sporting Events, Team Lunches, Etc.)

Employee Discount Programs (Events, Entertainment, Travel, Health & Fitness, Etc.)

Employee Recognition and Rewards (Employee of The Month, Bonuses, Gift Cards, Etc.)

Scholarship Programs (For Employees and Their Family Members)

Benefit Programs (Drug, Vision, Dental, Etc.)

A Company Culture of Internal Promotion

**JOB OVERVIEW**:
You will be responsible for:

- Creating the world’s cleanest commercial properties.
- Supervising the cleaning operations of a portfolio of properties.
- Supporting your properties with regular audits, training, and supervision.

**About You and Your Skills**

We’re looking for a Operations Supervisor who is passionate, empathetic, and highly detailed. A people person with a keen eye for cleaning. You’re the right person for this job if you resonate with the following traits:

- You are customer service oriented.
- You care deeply about the health and safety of a workplace.
- You take immense pride in the quality of your work.
- You prefer a flexible schedule to a typical 9-5 schedule.

**Essential duties and responsibilities**:
The Operations Supervisor is responsible for providing leadership to cleaning teams within assigned portfolio. This position ensures that the company exceeds client needs and expectations through ongoing processes of management, quality assurance and process improvement.
- Monitor job site productivity for assigned locations and contracts. Ensure scope and service standards are met and labor cost is maintained to budget.
- Manage par levels for all supplies. Complete and submit new orders according to job site requirements, established par stock, and purchasing policy.
- Assist with the completion of inventories of equipment and supplies for assigned locations and contracts.
- Recognize and action opportunities that may exist to reduce costs without compromising quality in all aspects of the operation.
- Manage labor, supplies and other operational costs within budget.
- Complete regular job site visits and inspections to ensure quality of the service product.
- Manage all vendors and preferred partners ensuring they support the corporate philosophy, fundamental objective, and mission statement always.
- Communicate with account stakeholders and immediately resolve any service issues or concerns.
- Proactively address potential service issues at assigned job sites. Bring potential service issues to the attention of the Operations Manager and follow-up with the Owner or Manager as required.
- Ensure all documents, forms, schedules, and memorandums pertaining to the scope of work are up to date.
- Ensure all staff are in uniform and proper working attire during scheduled working hours.
- Complete a Workplace Inspection Checklist for each account on a quarterly basis.
- Monitor, evaluate, and manage employee performance to ensure quality of service and maximum productivity.
- Provide and manage all site/job specific training requirements - WHMIS, AODA, Health and Safety, etc.
- Coach, mentor, support on site staff and engage with them on a regular basis.

**Role Requirements & Assets**:

- 2+ years in a supervisory role is preferred
- Valid Class G Driver’s License in good standing
- WHMIS certification
- Occupational Health and Safety Certification
- Proficiency with computers and programs such as Microsoft Excel and Microsoft Word
- In a position to complete a security background check in good standing

**About Impact**

Impact is a leading service provider in the Canadian Commercial Cleaning Industry. Since 1954 Impact has been focused on creating customer-centric solutions for properties of all shapes, sizes, and scopes.

We’re on a mission to create the world’s cleanest workplaces.

**Physical Demands**:
While performing the duties of this job, you will be regularly required to stand, walk, sit, and drive for extended periods of time. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential duties.

**Disclaimer**:
Impact is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Dis