Mobile Supervisor/support Supervisor

**Position Overview**:
Synergy Protection Group Inc. is seeking dedicated, experienced, and passionate Mobile Security Supervisor/Support Supervisor to join our growing team.

This hybrid role combines responsibilities as a Mobile Security Supervisor and a Support Supervisor. You will play an essential part in overseeing security operations, ensuring the safety and protection of our clients, and leading a team of security personnel across both day and night shifts.

Additionally, you will support workforce management by addressing scheduling inquiries, making outbound calls to fill last-minute or dropped shifts, and assisting the Support Team Manager in fostering strong employee and client relationships.

We are looking for individuals who excel in fast-paced environments, demonstrate strong leadership, and are committed to delivering outstanding service. If you thrive on challenges and take pride in your work, we would love to hear from you

**Job Status**:Casual (Days/Nights)**

**Key Responsibilities**:

- Supervise and coordinate a team of security personnel to ensure the effective implementation of security procedures and protocols.
- Conduct regular mobile patrols to monitor premises, deter security breaches, and ensure safety across assigned sites.
- Respond to security incidents and emergencies, utilizing sound judgment and proper security techniques.
- Oversee and ensure that daily reports, logs, and incident reports are properly written and submitted in a timely manner.
- Position may be required to be stationed at a specific site from time to time should the need arise
- Manage queries from the workforce regarding work schedules and making outbound calls when needed to fill last minute or dropped shifts
- Assisting the Support Team Manager with the day-to-day employee/client relationships in a proactive manner
- Respond to employee inquiries, research client/employee issues, resolve service issues/errors and demonstrate proactive, solution-based approach to enhance client relations
- Collaborate with Scheduling Coordinator, HR and Training to ensure recruitment and placement processes to achieve an optimal level of client/staff compatibility

**Required Qualifications**:

- Valid Security License and G Drivers License.
- At least 1 year of Security Supervisory experience.
- Arresting experience and knowledge of proper protocols.
- Valid Use of Force certification.
- Valid CPR and First-Aid certification.
- Excellent communication and writing skills, with a strong command of the English language.
- Proven ability to work independently as well as part of a team.
- 2 years of dispatch experience required.
- Prior Call center experience is an asset
- Proficient experience in administration
- Excellent verbal and written communication skills, interacting both internally and externally

**Why Join the Synergy Protection Group Family?**

At Synergy, we are committed to providing exceptional service and redefining the security industry for the 21st century. As a people
- and client-centric agency, we value integrity, transparency, and innovation in all that we do. We offer an environment where team members are empowered to thrive, develop, and grow with the company.

**Perks & Benefits**:

- Competitive pay and comprehensive benefits package
- Free training opportunities, including Use of Force, Non-Violent Crisis Intervention, Mental Health First Aid, and Report Writing
- A responsive management team that values your input and feedback
- Flexible work schedules to accommodate your lifestyle
- Continuous coaching and professional development support
- A strong commitment to diversity and employee engagement
- Growth and development opportunities within the organization

**Job Types**: Part-time, Casual

Pay: From $21.00 per hour

Expected hours: 12 - 24 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Supervisor: 2 years (required)
- Dispatch/Call Centre: 2 years (required)

Licence/Certification:

- Security Guard Licence (required)

Work Location: On the road