Registration and Examinations Assistant

**Position**: Registration and Examinations Assistant

**Company**: College of Traditional Chinese Medicine Practitioners and Acupuncturists of Ontario (CTCMPAO)

**Type**: 1 Year Contract Position with possibility of a Permanent Role

**Location**: 55 Commerce Valley Drive West - Thornhill

**Imagine** a job where you can use your exceptional administrative and organizational skills to help innovate, scale, and grow CTCMPAO

**Imagine** a job where you can use your tech savvy to further streamline and automate the day-to-day operations of the College.

Add a great collaborative team, plenty of growth development opportunities, excellent work life balance, and you have imagined a job at the CTCMPAO.

**About the College of Traditional Chinese Medicine Practitioners and Acupuncturists of Ontario**:
The number **ONE** job for the College is to make sure the public receives safe, effective, ethical care from all Chinese Medical Practitioners and Acupuncturists. We work with the public, stakeholders, and the greater health community to ensure that we provide quality regulation.

**We value our staff**:
We are a secure and dynamic organization, and we have robust Covid protocols to keep our people safe. We also provide:

- Computer and communication equipment provided for home and work
- Two weeks vacation and the College is closed over Christmas Holidays
- Paid sick days

**The Position**:
The Registration and Examination Assistant position is critically important to the College because it ensures exams are fair and equitable and that registrations are executed correctly. You will split your time between fielding enquires from the public, co-ordinating case inventories, and executing a wide variety of complex administrative tasks. The position pays between 42K to 52K depending on experience.

**What you will be responsible for**:

- Responds to requests for information regarding the registration processes, maintains logs of interactions, questions, advice, and direction provided
- Compiles member files, ensuring completeness, and fulfillment of the College’s registration requirements
- Completes data entry; maintains hard-copy and electronic records for College members and applicants; ensures that files are accurate and current
- Updates member information for posting to the website and public Register
- Responds to requests for letters of standing; collaborates with the QA and Conduct departments to prepare letters of standing
- Prepares certificates of registration for new members
- Maintains program statistics and prepares reports and analysis as required by College leadership, Council and Committees and the Ministry

**Registration Committee**
- Compiles and disseminates materials in preparation for Committees and Panels, attends Committee meetings
- Prepares draft Decisions and Reasons for the Registration Committee Panels
- Updates Committee operations manuals and resource materials for the Committee as directed by the Manager and in keeping with College policy and best practices
- Apprises the Manager regarding case file management, Committee activities and escalated issues resolution
- Prepares Committee reports as required

**Examinations Program**
- Responds to requests for information regarding the Pan-Canadian examinations, the Jurisprudence Course Test and the Safety Program Test
- Post-secondary education in an administrative or business-related field or equivalent experience
- Two or more years’ experience working with a membership/client database
- Understanding of professional health regulation in Ontario; knowledge and experience working with the _Regulated Health Professions Act_, 1991, and the _Traditional Chinese Medicine Act_, 2006, would be an asset
- Excellent written and verbal communication skills; proficiency in French, Mandarin and/or Cantonese language would be an asset
- Ability to deal with confidential and sensitive information with tact and diplomacy
- Strong attention to detail, organizational, analytical, and excellent problem-solving skills.
- Ability to work under stress and to meet tight deadlines
- Ability to work independently and to develop effective working relationships as a team player
- Proficient in computers, Microsoft Office (word, excel, PowerPoint, etc.) and database programs (CRM)

We look forward to hearing from you

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $42,000.00-$52,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday