Program Manager

7 days ago

Lethbridge, Canada Sapphire Care Full time

At Sapphire Care, we are dedicated to providing high-quality services that empower individuals with disabilities to lead fulfilling lives. Our team is passionate about inclusion, accessibility, and supporting the personal development of those we serve. We are currently seeking a **Program Manager**to join our growing team and play a key role in ensuring we attract and retain dedicated staff to deliver on our mission.

As the **Program Manager**, you act as the liaison between the clients and the staff, ensuring the delivery of high-quality care, efficient staffing, and effective communication.

**Day-to-Day Responsibilities**:

- Take charge of recruitment efforts and conduct comprehensive orientations for new staff.
- Ensure all staff members are registered for mandatory training, enhancing their ability to deliver services in a trauma-informed and appropriate manner.
- Manage employee files on an online database.
- Schedule training and lead General Meetings.
- Manage staffing schedules and prepare timesheets.
- Collaborate with the Team Lead in facilitating community resources for the person served
- Use programs such as TCP Humanity, Sharevision, and Google Workspace to digitize staff information.
- Facilitate regular staff meetings and debriefings, guiding to ensure efficient and effective service delivery.
- Ensure seamless delivery of critical services to persons with disabilities
- Oversee the completion of reports and documentation
- Maintain effective communication with stakeholders
- Foster an environment of collaboration and continuous improvement.
- Report directly to the Program Director and collaborate with the governance team as part of Senior Management.
- Ensure alignment with organizational objectives and contribute to strategic decision-making.

**Qualifications**:

- Bachelor's degree in a relevant field (Social Work, Personal Support, Disability Support, Health Care Aide, Psychology, and Human Services)
- 3 years minimum proven experience in program management within a disabilities services context
- 2 years experience in a collaborative, multidisciplinary role.
- Strong leadership and communication skills
- Documentation skills
- Skills in evaluation of services and project management
- Knowledge of trauma-informed care principles
- Ability to collaborate with diverse stakeholders

Sapphire Care recognizes the diversity within the communities and persons we serve and ensures that our programs, services, facilities, and employment processes are inclusive to all people. As a result of our commitment to support the equal representation of Indigenous peoples in service delivery, we strongly encourage all persons of Indigenous origin or heritage to apply.

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: From $26.00 per hour

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Program management: 2 years (required)

Work Location: Hybrid remote in Lethbridge, AB T1H 2J1

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