Service Desk Analyst

6 days ago

Regina, Canada Technitask Full time

**Why Technitask**

Technitask is a Canadian company and a trusted provider of IT management, systems integration, software delivery, and consulting services. Our expert team of SAP functional consultants, developers, project managers, data engineers, and security analysts create value for customers in the utilities, telecommunications, and public services sectors. We work with our clients to discover and define business problems, then collaborate with them to implement people, process, and technology solutions to realize benefits across the business.
- We bring SAP technical expertise across technical PMO, architecture, integration, data & reporting, security, custom development, system build & administration, and testing.
- We’ve worked with some of the biggest enterprises in utilities and the public sector such as Hydro One, Liberty Utilities, the Government of Canada, and the Province of Ontario.
- We’re a team of 50+ staff and a network of 200+ alumni with 17+ years of experience delivering SAP solutions.

**What you’ll do**

**What you'll need**

Mandatory Qualifications and Requirements
- Bachelor's Degree or Technical Diploma in computer science, information systems, engineering or related discipline OR 5+ years of experience working as a member of an IT Service Desk Team
- Reside in Regina OR willing to re-located to Regina
- Willing and able to participate in Service Desk on-call rotation

Required Experience
- Experience providing Technical IT Support to End-users in a corporate Service Desk environment (Tier 1 support).
- Experience working with formalized ITSM practices such as Incident Management, Request Fulfillment, Problem Management and other Service Operation processes.
- Experience working with and providing front line support for Windows Desktop platforms (Windows 11 or higher).
- Experience working with and providing front line support for Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams, One Note).
- Professional experience with Active Directory, specifically user and group management.
- Experience with an ITSM ticketing system, particularly Ivanti Cherwell Service Management or ServiceNow IT Service Management.
- Experience with Windows file system access control in an Active Directory integrated environment.
- Experience utilizing knowledge management principles, resources, and systems.

**Who you are**
- Problem solver: You quickly formulate approaches from problem statements and target outcomes, undertake research using creative strategies, solve complex problems independently, and quickly learn and adapt to new situations.
- Highly organized: You think in systems and process, create structure in ambiguity, and relentlessly prioritize to pursue what drives the business forward.
- Team player: You effectively partner with others to get things done.
- Clear communicator: You are an excellent writer (memos, slides) and excel at distilling complex information into simple messaging.
- Outcomes driven: You collaborate with your clients, partners, and stakeholders to deeply understand their needs and ruthlessly prioritize to meet those needs.

**Additional information**
- Contract role
- Duration: 1.5 years
- Onsite (Regina, Saskatchewan)
- Background check required

We also believe that unique experiences may not always fall along the beaten track. We’re dedicated to adding new perspectives to the team, so if your experience and skills can help us solve our customers’ problems, please consider applying.

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