Technical Analyst

2 days ago

Regina, Canada Visionpool Business Services Full time

**Technical Analyst - Service Desk** Visionpool Business Services requires a Technical Analyst - Service Desk to provide services on a Hybrid basis. **Required Experience**: - Service Desk/Tier 1 experience > 24 months or equivalent support experience **Required Skills**: - Comfortable with a variety of basic software solutions - Good communication, time management - Demonstrated ability and willingness to learn new tools - Dependable and reliable - Familiarity with updating and using a knowledge base - General knowledge of computer systems, analysis techniques, and ITIL processes **Nice to have**: - Bilingual (French), ITIL V3/4, KCS, M365 **Description of Duties**: - The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices. - This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support. - This role is a member of the IT service desk, and a major part of a typical workday will be resolving incidents over various communication channels.

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