Current jobs related to Service Desk Analyst - Regina - Sublime Solution
-
Service Desk Analyst
3 days ago
Regina, Canada Farm Credit Canada Full timeClosing Date (MM/DD/YYYY): 09/21/2025 Worker Type: Permanent Language(s) Required: English Term Duration (in months): Salary Range (plus eligible to receive a performance based incentive, applicable to position): $61,370 - $83,030 Service desk experience rewarded We’re looking for a proactive, customer-focused Service Desk Analyst to join our IT...
-
Service Desk Analyst
3 days ago
Regina, Saskatchewan, Canada WBM TECHNOLOGIES Full time $35,000 - $60,000 per yearJob DescriptionWBM is looking for a customer service professional to join our Service Desk team in the role of Service Desk Analyst.As a Service Desk Analyst, you provide level 1 technical support with a goal to provide a great customer experience in a multi-channel environment through telephone, email, chat and online requests. You provide world class...
-
Junior Service Desk Analyst
1 week ago
Regina, Saskatchewan, Canada Saskatchewan Liquor and Gaming Authority Full time $25,000 - $60,000 per yearTemporary Full-Time New Grad Junior Service Desk AnalystIn-Scope Level 05Information Technology Branch, ReginaVacancy #30/F26The Saskatchewan Liquor and Gaming Authority (SLGA) is seeking a self-motivated and detail-oriented individual to provide support as a Junior Service Desk Analyst within the Information Technology Branch.This position is required to...
-
Junior Service Desk Analyst
1 week ago
Regina, Saskatchewan, Canada Saskatchewan Liquor & Gaming Authority (SLGA) Full time $27 - $34Temporary Full-Time New Grad Junior Service Desk Analyst In-Scope Level 05Information Technology Branch, Regina Vacancy #30/F26The Saskatchewan Liquor and Gaming Authority (SLGA) is seeking a self-motivated and detail-oriented individual to provide support as a Junior Service Desk Analyst within the Information Technology Branch.This position is required to...
-
Junior Service Desk Analyst
7 days ago
Regina, Saskatchewan, Canada Saskatchewan Liquor & Gaming Authority (SLGA) Full time $26,000 - $80,000 per yearTemporary Full-Time New Grad Junior Service Desk Analyst In-Scope Level 05 Information Technology Branch, Regina Vacancy #30/F26 The Saskatchewan Liquor and Gaming Authority (SLGA) is seeking a self-motivated and detail-oriented individual to provide support as a Junior Service Desk Analyst within the Information Technology Branch. This...
-
Junior Service Desk Analyst
4 weeks ago
Regina, Canada Athabasca University Students’ Union Full timeSaskatchewan Liquor and Gaming Authority Posted Date: 07-Nov-2025 Location: REGINA # of Positions: 1 Employment Terms: Temporary: Full-Time Apply By: 20-Nov-2025 How to Apply?: Please submit your cover letter and resume onlinequoting vacancy 30F26. Application Information Employer Name: Saskatchewan Liquor and Gaming Authority The Saskatchewan Liquor and...
-
Service Desk Analyst
1 week ago
Regina, Canada Intellex Systems Inc. Full timeEducation: - Expérience: - **Education**: - College/CEGEP - Computer science - Computer engineering, general - ** Work setting**: - Relocation costs not covered by employer - Help desk - Oil and gas industry - Government department and/or agency - ** Tasks**: - Give access to computer networks - Report on the performance of computer systems and...
-
Junior Service Desk Analyst
3 weeks ago
Regina, Canada Saskatchewan Liquor and Gaming Authority Full timeTemporary Full-Time New Grad Junior Service Desk Analyst In‑Scope Level 05 Information Technology Branch, Regina Vacancy #30/F26 The Saskatchewan Liquor and Gaming Authority (SLGA) is seeking a self‑motivated and detail‑oriented individual to provide support as a Junior Service Desk Analyst within the Information Technology Branch. This position is...
-
Junior Service Desk Analyst
3 weeks ago
Regina, Canada SLGA Retail Inc. Full timeTemporary Full-Time New Grad Junior Service Desk Analyst In-Scope Level 05 Information Technology Branch, Regina Vacancy #30/F26 The Saskatchewan Liquor and Gaming Authority (SLGA) is seeking a self-motivated and detail-oriented individual to provide support as a Junior Service Desk Analyst within the Information Technology Branch. This position is...
-
Junior Service Desk Analyst
2 weeks ago
Regina, Canada Saskatchewan Liquor and Gaming Authority Full timeTemporary Full-Time New Grad Junior Service Desk Analyst In‑Scope Level 05 Information Technology Branch, Regina Vacancy #30/F26 The Saskatchewan Liquor and Gaming Authority (SLGA) is seeking a self‑motivated and detail‑oriented individual to provide support as a Junior Service Desk Analyst within the Information Technology Branch. This position is...
Service Desk Analyst
2 weeks ago
Client: Saskatchewan Crown Corporations
Role: SX7186-Service Desk Analyst
Location: Regina, SK (**Must be On-Site**)
Hourly Rate: Negotiable (depending on fit for job)
Work Hours: 8 hrs/day
**Requirement Specifications**:
information systems, engineering, or a related discipline; or 5+ years recent (in the past 10 years)
experience working as a member of an IT Service Desk team.
coverage is provided evenings, weekends and statutory holidays.
pm, Monday to Friday
**Typical activities in this role include**:
1. Providing First Point of Contact technical support for approximately 1,200 internal end-users
requiring assistance with information technology requests, issues and problems via phone,
2. Participation in an on-call rotation providing first point of contact for users and act as point of
escalation to senior resources and Management during non-business hours.
3. Following key service management processes such as Incident Management, Request
Fulfillment, and Knowledge Management. Experience working in an environment employing
formal processes may be considered an asset.
4. Accurately tracking tasks/incidents/requests to resolution, including prioritization and
escalation.
SaskEnergy Incorporated
SX7186 Service Desk Analyst Resource - Request for Proposal P a g e | 13
5. Contributing to and updating the internal knowledge base. Experience with formalized
knowledge management process and/or in knowledge engineering will be considered an
asset.
6. Maintaining a high degree of customer service for all support calls and communications.
7. Taking ownership of user problems and be proactive when dealing with customer issues.
Strong technical troubleshooting and analytical skills are required.
8. Researching and troubleshooting problems using available tools such as the Knowledge Bases
and Remote Assistance.
9. Responding, as needed, to network, server and communications problems.
10. Creating accurate, timely and consistent ticket documentation for any troubleshooting steps
performed or information gathered while assisting the end-user.
1. Experience providing Technical IT Support to end-users in a corporate Service Desk
environment. (Tier 1 support)
2. Experience working with formalized ITSM practices such as Incident Management, Request
Fulfillment, Knowledge Management, Problem Management and other IT Operation and Service
Delivery processes
3. Experience working with and providing front line support for Windows Desktop platforms
(Windows 11 or higher)
4. Experience working with and providing front line support for Microsoft 365 (Word, Excel,
PowerPoint, Outlook, Teams and One Note)
6. Professional experience with Active Directory, specifically user and group management.
7. Experience with an ITSM ticketing system, particularly Ivanti Cherwell Service Management or
ServiceNow IT Service Management.
8. Experience with Windows file system access control in an Active Directory integrated
environment.
9. Hold an ITIL or HDI Certificate or other Service Desk industry certifications (provide number of
verify the certification)
10. Experience utilizing knowledge management principles, resources, and systems
11. Worked in an environment employing multi-vendor/contracted resources
12. Strong analytical and problem-solving skills with focus and attention to detail
13. Customer Communication Skills/Experience, including verbal and written communications.
14. A natural approach to being pro-active and an independent self-starter, being someone that
actively occupies their time with relevant work activities, including identification of service
improvement opportunities.
15. Proven ability to balance, prioritize and organize multiple tasks
Schedule:
- 8 hour shift
**Location**:
- Regina, SK (preferred)
Work Location: In person
Application deadline: 2025-07-11
