Service Desk Analyst

1 week ago

Regina, Canada Intellex Systems Inc. Full time

Education:

- Expérience:

- **Education**:

- College/CEGEP
- Computer science
- Computer engineering, general
- ** Work setting**:

- Relocation costs not covered by employer
- Help desk
- Oil and gas industry
- Government department and/or agency
- ** Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- ** Certificates, licences, memberships, and courses**:

- Information technology infrastructure library (ITIL) Certification
- ** Screening questions**:

- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?
- ** Experience**:

- 5 years or more
- Durée de l'emploi: Temporaire
- Langue de travail: Anglais
- Heures de travail: 40 hours per week

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