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Delivery Manager

2 weeks ago

Ottawa, Canada Bits In Glass Full time

Do you want to work for an award-winning professional services company? Bits In Glass was voted Canada’s Great Place to Work for three years in a row, and the Denver Business Journal Best Places to Work for two years in a row. Bits In Glass has also won numerous Partner of the Year awards from the vendors we partner with.

Bits In Glass or “BIG” is a great place for energetic IT Professionals to work and grow. As a high-growth firm, we have ample opportunities for advancement and our company culture is based on getting the job done while having fun

Bits In Glass (BIG), is seeking a multifaceted Delivery Manager to join our team, to work with customers and be responsible for the successful delivery of projects and bring value to the customer.

We work with low-code, process automation and integration technologies that require a multi-functional approach to project and delivery management. A Delivery Manager will bring a multi-functional skill set in Project Delivery, Business Analysis and Business Consulting. Proven knowledge of the airline, healthcare, finance and insurance industry is highly preferred.

MUST HAVE a minimum of Secret Level security clearance with the Government of Canada

**Responsibilities**:

- Project Delivery:_
- Manage successful end-to-end delivery of software projects for our clients.
- Drive the project delivery lifecycle, especially using Agile methods such as Scrum.
- Be a champion of the Agile delivery approach and help clients make the transition from waterfall methods to Agile, where required.
- Lead teams of Bits In Glass consultants and client resources on project related tasks, ensuring delivery dates are met.
- Work with key client stakeholders to define business processes, integration needs, build trust, and help the client innovate and automate their business through the use of our technologies.
- Communicate project status to clients in a timely manner via regular and detailed reporting.
- Mentor budding leaders and other junior team members with an interest in project delivery within Bits In Glass.
- Contribute to the Delivery Management function at Bits In Glass by sharing methods and best practices.
- Business Analysis, Quality Assurance & Enablement:_
- Elicit functional and non-functional requirements from the client team / Product Owner and document them in the form of user stories with acceptance criteria.
- Work closely with the Product Owner to prioritize the backlog, elicit feedback on deliverables and raise questions to them on behalf of the development team.
- Present product increments during sprint demos and speak clearly to the capabilities of the product being built.
- Drive technology adoption and enable clients to be self-sufficient by empowering their resources.
- Foster and support the radiation (widespread use) of the technologies within the client's business.
- Perform end-to-end QA testing cycles during development sprints.
- Business Consulting Expertise:_
- Demonstrate a strong business consulting background by providing solutions to the customer's business problems.
- Be eager to delve into the customer's business domain and present strategies to C-level executives and decision-makers.
- Be comfortable with challenging the customer's status quo.
- Train end-users and adeptly communicate changes to impacted parties.

Required Experience:

- 5+ years of experience in working directly with business stakeholders and mapping out process optimizations, workflows, continuous improvement initiatives, etc.
- Demonstrate strong change management skills in helping guide customers through their technology adoption.
- Excellent communication skills, both written and verbal. Proven experience in working with C-level executives in enterprises.
- Government of Canada experience is a bonus.

BIG offers a competitive total compensation plan, including an annual bonus and ESOP program, healthcare benefits and a professional development budget.

BIG is a high-growth Global Cloud Consulting firm with offices in the US, Canada, UK and India. We are a team of experienced IT professionals who help organizations of all sizes automate their business by leveraging modern platforms such as Workato, MuleSoft, Appian, and a host of RPA technologies.