Delivery Manager

**Requisition ID**: 186626
**Career Group**: Distribution Centre Management
**Job Category**: E-commerce Planning
**Travel Requirements**: 0 - 10%

**Job Type**: Full-Time

**Country**: Canada (CA)
**Province**: Ontario; Québec
**City**: Ottawa
**Location**: 3804 Ottawa Spoke
**Postal Code**: K1H 1E2

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Voilà is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Alberta, Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voilà will be the most reliable and convenient way for Canadians to shop for groceries.

Your groceries delivered. Just like that.

**Ready to Make an impact?**:
Lead the Voilà Home Delivery function by leading the Delivery Team in offering. Manage a large, mature team through partnership with cross-functional partners at CFC and Spoke locations. Drive on time delivery, superior drive quality, and a world class customer service experience. Seek to continuously improve operations to offer consistently outstanding service to our customers.

**Here’s where you’ll be focusing**:

- Supports the Delivery Operations at the Delivery hub in Ottawa ; partnering with various cross-functional partners.
- Develop a high performing team; directs day-to day activities of the Home Delivery teammates
- Actively participates in the recruitment of teammates
- Provides coaching and feedback to Delivery Supervisors in managing their teams of Delivery Teammates
- Drives team engagement, development and retention by connecting team to the Voila vision, encouraging innovation, clear communication and continuous feedback
- Builds new processes to meet the demands of the business, and documents such processes in the form of SOPs
- Approximately 5-10 direct reports (Delivery Supervisors)
- Supports continuous improvement effort by utilizing customer service feedback and routing analysis
- Ensures consistency in standards and continuous learning.
- Ensures all Teammates have current driver abstracts, valid licensing, monitor teammates behavior and reporting of hours, and ensure teammates are trained appropriately to provide best in class home delivery experience
- Supports and partners with Fleet Maintenance Manager to ensure fleet availability and safety
- Accountable for ‘On Time Delivery’ (95%+) metric
- Accountable for (60+) Net Promoter Score; ensuring Teammate embody behaviours that drive results

**What you have to offer**:

- Minimum of 3-5 years’ experience in transportation and or logistics field including experience in a leadership role with a high focus on customer experience/satisfaction
- Delivery experience (business to customer) in an e-commerce environment an asset
- Post-Secondary education in a business-related field
- A combination of relevant education and experience may be considered
- Strong knowledge of Employment Standards Legislation
- Excellent Analytical and Problem-Solving abilities
- Experience in effectively managing a large team
- Excellent interpersonal and communication skills; with the ability to interact with all levels of the organization and external parties
- G-class license, ability to travel within the GTA, and willingness to travel outside of the GTA on occasion to meet business needs
- Distribution facility experience

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better - physically, financially and emotionally.

Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.

Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:

- Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short
- and long-term disability insurance.
- Access to Virtual Health Care Platform and Employee and Family Assistance Program.
- A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
- A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
- Learning and Development Resources to fuel your professional growth.
- Parental leave top-up
- Paid Vacation and Days-off

We are committed to accommodatin