Health Admin Assistant

**WHO WE ARE**
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

**THE ROLE IN A NUTSHELL**

The Health Admin Assistant will provide dedicated operational and administrative support to the Clinical Operations team, with a focus on streamlining non-clinical tasks currently performed by nurses. This role will support scheduling, referral processing, documentation coordination, and operational reporting to enable clinical staff to focus on direct client care. The position will initially support the team led by Karma Stanley and may expand as operational needs evolve.

**Key Responsibilities**

***Scheduling & Coordination**
- Manage scheduling of clinical assessments and follow-ups, including DNS workflows and nurse appointments.
- Coordinate preventative health activities (e.g., downloading Dynacare files, uploading results).
- Maintain and update scheduling trackers and calendars.

**Referral & Request Processing**
- Process incoming referrals (Career, PN, HH) and ensure timely data entry and triage.
- Track and log referral volumes and turnaround times for reporting purposes.

**Documentation & Communication**
- Support assessment preparation by organizing intake materials and documentation.
- Assist with the creation and distribution of newsletters (admin/logistics content).

**Operational Reporting & Billing**
- Compile and submit monthly operational metrics to the Data & Insights team.
- Support month-end billing activities by reconciling service logs and preparing summaries for finance.

**WHO WE'RE LOOKING FOR** Qualifications**
- 3-5 years of experience in administrative or operational support, preferably in a healthcare or clinical setting.
- Strong organizational and time management skills.
- Proficiency in Microsoft Office Suite, Excel, and scheduling tools.
- Experience with CRM or referral management systems is an asset.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.

**THE CULTURE**
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All

**A FEW MORE DETAILS**
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).