Representative, Customer Care

2 days ago

Montréal QC, Canada Vacances Air Canada Air Canada Vacations Full time

**RESPONSIBILITIES**:

- Prepare, fill and send Airport Dispatch Reports for all flights departing on a daily basis
- Answer all calls from travel agents related to booking problems/issues/queries
- Assist agencies with seat selection/errors/omissions/misquotes and price matching.
- Analyze and review appeals on decisions taken previously for which travel agents are in disagreement and make necessary recommendation
- Advise travel agencies and/or customers of options on files affected by hurricanes/ IROPS and ensure follow-up
- Troubleshoot issues that may arise which relates to destination representatives and system
- Troubleshoot issues that may arise in destinations with no representatives.
- Troubleshoot issues that may arise which relates to the web (pricing & information discrepancies)
- Supply destination representatives with Northbound availability and rates for holiday extensions
- Obtain payment authorizations for modifications and sales at destination
- Follow up with Travel agents and Destination representatives with regard to no-shows
- Make air changes pre and during travel in ARD Web
- Complete all changes related to modifications (cross sell) and addition of payments on files
- Report waivers and favours on a daily basis
- Use established parameters to help resolve issues or problems pre travel
- Ensure all decisions fall within the budgeted guidelines.
- Establish strong relationships with travel agents, suppliers, hotels, and employees
- Work closely with Operations, Destination Services, Airports, Sales and Reservations.
- Provide assistance as required by duty officers.

**KNOWLEDGE AND SKILLS REQUIRED**:

- College degree with a minimum of two (2) years experience in the travel industry
- Ability to work weekends & holidays. Ability to start as early as 4:00 a.m. (with the option of working from home).
- Good judgement and initiative
- Demonstrates autonomy and excellent work organization/methods; must work well under pressure
- Excellent communication skills, written and verbal in both official languages (English and French)
- Knowledge of Pacific and ARD Web

WHY COME WORK FOR AIR CANADA VACATIONS?
- Competitive Starting salary of $21.56/hour
- Exciting Travel privileges and discounts after six months of employment
- Eligible for an Annual Incentive Plan
- Incentive of $2,000, $1000 to be paid after 6 month, and another $500 to be paid after 9 months, and $500 to be paid after one year
- Flexible Work Arrangements
- Job shadowing and opportunity for growth within the organization
- Comprehensive Group Health insurance
- Access to a Telemedicine platform with online medical consultations
- Company pension plan with employer match
- Employee Share Ownership Plan
- Tuition reimbursement of up to $5000 per year
- Wellness Reimbursement for expenses of up to $300 per year

And many more
Air Canada Vacations offers an enriching work environment combined with excellent employee programs, an impressive benefits package, competitive incentive plan and a vast opportunity to explore the world with our travel privileges.

  • Remote Customer Care Representative

    5 days ago

    Montréal, QC, Canada Vision Group Full time

    See if you are our next: **CUSTOMER CARE REPRESENTATIVE - REMOTE (English, French and/or Spanish)** **We are recruiting for a start date of November 4th!** Do you have a passion for helping people and striving to provide them excellent customer service while making a difference in their lives? If so, Vision Group is for you! A career at Vision Group means...

  • Bilingual Customer Care Representative

    2 weeks ago

    Montréal, Canada Staples Full time

    **Bilingual Customer Care Representative - 1260896** **Bilingual Customer Care Representative (12 Month Contract)** **Staples is business to business. **You’re what binds us together. Staples Promotional Products is the world's most trusted source for branded merchandise. As an unprecedented 11-time winner of the Distributor of the Year Award and the...

  • Customer Service Representative

    2 days ago

    Montréal, QC, Canada Pet Care Montreal Full time

    **Responsibilities**: - Greet and assist visitors in a professional manner - Check in and check out our furry guests for dog Daycare, Hotel or Grooming - Answer and direct phone calls promptly - Manage incoming and outgoing communications - Schedule appointments and maintain calendars - Follow-ups - Reservations - Retail Sales & Upselling - Cold calling -...

  • Customer Care Representative

    1 week ago

    Montréal, Canada Lifeline of Canada Full time

    Connect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. This position of Customer Care representative will be an integral role within our Lifeline Canada business. Since 1974, more than 700,000 Canadian subscribers have...

  • Bilingual Customer Care Representative

    5 days ago

    Montréal, Canada Culligan Quench Full time

    **About Quench** **About the Role** Reporting to the **Senior Customer Care Manager,** the **Bilingual Customer Care Representative** is responsible for delivering world-class customer service by efficiently handling customer requests, creating service orders, managing routing and dispatch, and maintaining regular communication with the Field Service team....

  • Representative, Customer Care

    1 week ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **RESPONSIBILITIES**: - Prepare, fill and send Airport Dispatch Reports for all flights departing on a daily basis - Answer all calls from travel agents related to bookings for which problems/issues/queries need to be resolved same day - Assist agencies with seat selection/errors/omissions/misquotes and price matching. - Analyze and review appeals on...

  • Customer Service Representative

    5 days ago

    Montréal, QC, Canada Physiothérapie Universelle Full time

    **CUSTOMER SERVICE REPRESENTATIVE** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care. **Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and helping...

  • Bilingual Customer Care Representative

    2 weeks ago

    Montréal, Canada Vision Group Full time

    See if you are our next: **CUSTOMER CARE REPRESENTATIVE - REMOTE (English/French and/or Spanish)** Do you have a passion for helping people and striving to provide them excellent customer service while making a difference in their lives? If so, Vision Group is for you! A career at Vision Group means being part of one of the best managed companies in...

  • Bilingual Customer Care Representative

    2 days ago

    Montréal, Canada Vision Group Full time

    See if you are our next: **CUSTOMER CARE REPRESENTATIVE - REMOTE (English/French and/or Spanish)** Do you have a passion for helping people and striving to provide them excellent customer service while making a difference in their lives? If so, Vision Group is for you! A career at Vision Group means being part of one of the best managed companies in Canada,...

  • Customer Care Representative

    1 day ago

    Laval, QC HL W, Canada Laura Canada Full time

    Join our team to achieve your full career potentialWe are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shinePrivately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women...