Manager, Baggage Operations

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), YVR is made up of a team of diverse people who are working collaboratively to Connect BC proudly to the World. Safety is at the core of everything we do; we’re innovative, fun, and we invest in our people. With high engagement scores, an abundance of learning and development opportunities, and a holistic approach to wellness, we’re looking for someone to join our team.

**Key responsibilities include**:

- Developing, implementing, and managing programs for service delivery or baggage for our airline partners while meeting all requirements of our regulatory partners
- Establishing operational principles and services to align the baggage operation with airport strategic priorities
- Providing business leadership for the capital program; this includes baggage system improvement and development projects
- Managing the baggage operations service contract which provides system monitoring and baggage system field response as well as additional operational functions such as manual encoding, baggage cart handling, sortation and induction support programs
- Setting and monitoring operational performance and service level targets; identifying and implementing continuous improvements as necessary to ensure performance as efficiently as possible
- Operational plan development and coordination for baggage asset assignment and resources to meet demand based on flight schedules and considering changing conditions and constraints within the operation
- Responsible for planning and preparation for contingency operations, operational mitigations and ensuring baggage programs, documentation and procedures are up to date and trained to
- Ensuring the baggage hall environment is safe, clean and equipped with the right assets and tools for the operation
- Actively liaising with our airline, groundhandlers and regulatory agency partners to ensure service delivery as planned and identify opportunities for improvement; ensure they are well informed of changes in system or operations
- Supporting delivery of project and planned work through planning and management of upcoming impacts to the operation by ensuring advanced plans are in place to maintain safety, minimize impact and maximize efficiency during impacts
- Managing the budget for operational programs. Annual budget preparation and monthly forecasting.

**Key qualifications include**:

- Strong business acumen and analytical skills with proven ability to manage, interpret and derive insight from data presented, then develop and implement operational plans and programs
- Demonstrated experience in business and operational planning cycles, setting requirements and constraints, and translating that to execution plans for operational delivery/implementation
- Proven high level of independent judgment and critical thinking skills
- Comfort multitasking and balancing competing needs and interests
- Ability to collaborate positively with peers, customers and service providers in high stress and challenging discussions enabling effective 24x7 service and remediation when required
- Exceptional time management and organizational skills to prioritize within a complex portfolio
- Ability to translate ambiguity into clarity for team and stakeholders
- Proven experience leading and motivating a highly skilled team of professionals with the ability to nurture a work environment that is proactive, flexible and responsive to change
- A strong commitment to health and safety with the ability to work safely and effectively under pressure

On call, irregular hours or shift/weekend work are at times required as the airport is in operation 24 hours a day, 7 days a week.