Baggage and Gate Scheduler

2 weeks ago

Vancouver, Canada Vancouver Airport Authority Full time

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), YVR is made up of a team of diverse people who are working collaboratively to Connect BC proudly to the World. Safety is at the core of everything we do; we’re innovative, fun, and we invest in our people. With high engagement scores, an abundance of learning and development opportunities, and a holistic approach to wellness, we’re looking for someone to join our team.

**Key responsibilities include**:

- Implementing the seasonal schedule by updating the operational database with real-time data
- Building the daily gating, towing, and parking plan by sector in collaboration with airlines and handlers
- Building the check-in counter and baggage carousel schedules as well as assigning baggage piers in baghalls
- Providing real-time information to stakeholders (carriers and business partners) necessary for the efficient and optimal operations of facilities
- Preparing and producing various reports for internal and external stakeholders
- Manually updating Baggage Information and Flight Information Displays
- Troubleshooting multiple, often simultaneous, scheduling conflicts as they arise
- During emergency or irregular operations, be available to the Integrated Operations Centre response team

**Key qualifications include**:

- Two years’ experience in an airline/airport operations environment, supplemented by completion of a high school diploma; or an equivalent combination of training and experience
- Strong analytical skills
- Ability to quickly evaluate large amounts of information and come up with sound decisions under time constraints
- Excellent oral and written communication skills
- Well-developed customer service and conflict resolutions skills
- Ability to develop and foster effective relationships with internal and external stakeholders
- Airline/airport scheduling experience an asset, preferably with gate and baggage scheduling systems
- Extensive computer knowledge and experience, and the ability to become proficient at new software systems
- Familiarity with aircraft types and an understanding of the IATA scheduling process and procedures would be an asset
- Demonstrated ability to learn quickly and to adapt to a fast-paced environment

Day and night shift and weekend work are required, as the Airport Operations Centre is a 24-hour operation.

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