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Analyst- Service Desk

2 weeks ago

High River, Canada Western Financial Group Full time

**Truthfulness | Fairness | Value | Loyalty**

At Western Financial Group, we take pride in being one of Canada's largest insurance brokers. Our strength lies in our incredible team of over 2,200 dedicated professionals, spread across 180+ locations nationwide. Together, we create a supportive and collaborative environment that has earned us the recognition of one of Forbes Canada’s Best Employers.

Discover a workplace where your well-being is a priority, and your contributions make a real difference. With competitive benefits, a strong community focus, and a commitment to work-life balance, Western is not just a place to work, it's a place to thrive

Join our team and experience the Western difference - where caring for our customers, communities and team members is our passion

**Service Desk Analyst**- High River, Alberta

**Here is what a typical day looks like**
- Provide first contact support for incidents and requests from end users
- Prioritize, service, and complete incoming service tickets in a timely manner
- Document end user incident and request details in tracking software
- Provide applicable guidance to resolve end user incidents and requests within a standardized timeframe
- Respond to calls, tickets, chats and walk-up requests for technical support from internal business partners
- Escalate service tickets to impacted teams as required

**The value you bring**
- 1+ years of customer service experience in a high-volume environment
- Education in Computer Science or related Technology field, or equivalent combination of education and experience is an asset
- Organized and detailed orientated
- Ability to multi-task, plan and prioritize incoming requests
- Good working knowledge with computers and applicable tracking software
- Strong verbal and written communication skills

**Shift**:Full-time: Monday - Friday with requirement to work every 8th Saturday. 37.5hrs per week

**Location**:In office - High River, Alberta

**Requisition**: 81734

**Compensation Range**: $45,000 - $55,000

We value our employees and offer programs that enhance their lives. Eligible employees receive 3 weeks' vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits.

For over 20 years, community support has been integral to our culture through the Western Financial Group Communities Foundation**.