Front Desk Agent

2 days ago

Fall River, Nova Scotia, Canada innonthelake Full time US$34,000 - US$68,000 per year

Job Overview

We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional guest experiences. The ideal candidate will be the first point of contact for our guests, responsible for welcoming them with a warm smile and ensuring their stay is comfortable and enjoyable. This role requires excellent customer service skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

Responsibilities

  • Greet guests upon arrival with a friendly demeanor, providing a warm welcome to ensure a positive first impression.
  • Manage the check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
  • Respond to guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities.
  • Handle phone calls with professionalism, utilizing effective phone etiquette to assist guests with reservations and inquiries.
  • Maintain front desk operations by managing reservations, processing payments, and coordinating with housekeeping and maintenance teams as needed.
  • Address guest complaints or concerns with empathy and professionalism, striving to resolve issues to enhance guest satisfaction.
  • Assist in maintaining the cleanliness and organization of the front desk area to create a welcoming environment for guests.
  • Support additional hotel departments as needed to ensure seamless operations.

Experience

  • Previous experience in customer service or hospitality is preferred, particularly in a hotel or front desk setting.
  • Strong communication skills are essential; bilingual or multilingual abilities are a plus for serving diverse clientele.
  • Familiarity with phone systems and front desk operations will be advantageous in this role.
  • A positive attitude, strong work ethic, and the ability to work well under pressure are key traits we seek in our ideal candidate.

Join us in creating memorable experiences for our guests while developing your career in the hospitality industry

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Benefits:

  • Disability insurance
  • Discounted or free food
  • Life insurance
  • On-site parking

Application question(s):

  • Are you a Permanent Resident of Canada?
  • Do you have a car to commute to work?
  • Can you work Saturday to Wednesday 3-11 Shift?

Experience:

  • Hotel Front desk: 1 year (required)

Work Location: In person

  • Administrative Assistant

    1 week ago

    Fall River, Nova Scotia, Canada CHILD & FAMILY SERVICES INC Full time US$18 - US$20

    Job Details Job Location:    Fall River - Fall River, MA Education Level:    High School/GED Salary Range:    $ $20.40 Hourly DescriptionSummaryThe Administrative Support professional within the Community Service Agency works as a member of a multi-disciplinary team to provide quality service and maintenance of a safe environment for all clients...

  • Administrative Assistant

    2 weeks ago

    Fall River, Nova Scotia, Canada Henderson Electrical Installations Limited Full time $40,000 - $60,000 per year

    OverviewExciting opportunity to align oneself with one of the premiere Electrical Contractors in HRM. We are seeking a detail-oriented and proactive Administrative Assistant to join our dynamic team. The ideal candidate will possess strong organizational skills and a passion for providing exceptional customer service. This role involves supporting daily...

  • Front Desk Agent

    4 days ago

    Fall River, Canada Inn On The Lake Full time

    As a Guest Service Agent at Inn On The Lake you will be responsible for offering exceptional customer service. A courteous and professional manner is essential to create a positive guest experience during their stay. The agent will be responsible for working with a Multi-line switchboard, Word processing software, Database software, Computerized bookkeeping...

  • Front Desk Agent

    1 week ago

    Campbell River, Canada Painters Lodge Resort Full time

    **Job Summary** **Responsibilities** - Greet guests upon arrival with a warm and welcoming demeanor. - Manage the check-in and check-out processes efficiently and accurately. - Handle reservations, cancellations, and modifications through phone systems or in-person interactions. - Provide information about hotel services, local attractions, and amenities to...

  • Front Desk Agent

    6 days ago

    Campbell River, Canada Club Fitness Full time

    We are looking for someone who loves fitness, is outgoing, reliable, and organized. As a Front Desk Agent, you will be the first point of contact for our guests, providing outstanding customer service and ensuring a welcoming atmosphere. Other responsibilities are keeping equipment, and the club clean, occasionally working in our kids zone, engaging with...

  • Front Desk Agent

    1 week ago

    Campbell River, Canada Coast Discovery Inn Campbell River Full time

    Located at the city center of beautiful Campbell River, this renowned Hotel is a fantastic opportunity for you to get started in the fast-growing hospitality industry! We strive for the highest degree of professionalism, efficiency, and a memorable experience to ensure 100% guest satisfaction. We are a passionate, and growing team, and are looking for...

  • Front Desk Agent

    2 weeks ago

    Campbell River, Canada Club Fitness Full time

    We are looking for someone who loves fitness, is outgoing, reliable, and organized. As a Front Desk Agent, you will be the first point of contact for our guests, providing outstanding customer service and ensuring a welcoming atmosphere. Other responsibility's are keeping equipment, and the club clean, occasionally working in our kids zone, engaging with...

  • Front Desk Agent

    2 weeks ago

    Campbell River, Canada Coast Discovery Inn Campbell River Full time

    Located at the city center of beautiful Campbell River, this renowned Hotel is a fantastic opportunity for you to get started in the fast-growing hospitality industry! We strive for the highest degree of professionalism, efficiency, and a memorable experience to ensure 100% guest satisfaction. We are a passionate, and growing team, and are looking for...

  • Front Desk Agent

    2 weeks ago

    Campbell River, Canada Coast Discovery Inn Campbell River Full time

    Located at the city center of beautiful Campbell River, this renowned Hotel is a fantastic opportunity for you to get started in the fast-growing hospitality industry! We strive for the highest degree of professionalism, efficiency, and a memorable experience to ensure 100% guest satisfaction. We are a passionate, and growing team, and are looking for...

  • Front Desk Agent

    2 weeks ago

    Fall River, Canada Inn On The Lake Full time

    As the Guest Service Agent at Inn On The Lake you will be responsible for offering exceptional customer service. A courteous and professional manner is essential to create a positive guest experience during their stay. The agent will be responsible for working with a Multi-line switchboard, Word processing software, Database software, Computerized...

  • Front Desk Agent

    2 days ago

    Fall River, Canada Inn On The Lake Full time

    As the Guest Service Agent at Inn On The Lake you will be responsible for offering exceptional customer service. A courteous and professional manner is essential to create a positive guest experience during their stay. The agent will be responsible for working with a Multi-line switchboard, Word processing software, Database software, Computerized...

  • Front Desk Agent

    6 days ago

    Fall River, Canada Inn On The Lake Full time

    As the Guest Service Agent at Inn On The Lake you will be responsible for offering exceptional customer service. A courteous and professional manner is essential to create a positive guest experience during their stay. The agent will be responsible for working with a Multi-line switchboard, Word processing software, Database software, Computerized...