Iqmetrix - Learning & Development Specialist

**What We Do**: iQmetrix is the only provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is a complete set of software and technologies that are modular, flexible, and have telecom-specific capabilities, enabling telecom retailers to provide an uplifting experience for their customers. We empower telecom brands to transact, activate, and fulfill products, as well as operate their business, and unify the online and in-store experiences. We interconnect the entire industry, bridging carriers, retailers, manufacturers, and a huge ecosystem of vendors and external system integrations. **How We Do It**: We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better. **Reports to**:Director Workforce Development **About the Team**:Our People & Culture Team is an essential part of iQmetrix, dedicated to creating a positive and inclusive work environment that attracts and retains top talent. We promote equality, fairness, and respect, developing programs and initiatives that foster engagement and work-life balance. We embody the iQmetrix culture and values, empowering all employees to reach their full potential while we build functional scalability to support the growth of our ecosystem. **About the Role**: As a Learning & Development Specialist on our People & Culture team, you will play a pivotal role in designing, implementing, facilitating, and evaluating learning initiatives to enhance the skills, knowledge, and performance of our talented people. You will collaborate with the Director, Workforce Development, to develop a competency model and learning strategy that supports our focus of being a learning organization. You will collaborate with various teams and stakeholders to identify training needs, develop engaging content, and create a culture of continuous learning that aligns with our strategic objectives. **What you'll be doing**: - Collaborate with leadership groups to assess development needs, gaps, and objectives, and develop tailored learning programs for employees at all levels, including leadership. - Partner with external and internal providers to design and develop engaging learning & development programs for employees, and experienced and emerging leaders, ensuring adult learning theory is embedded and learner experience is prioritized. - Design, deliver, and evaluate both technical and soft skills training sessions, workshops, and online courses. - Stay on top of industry trends and incorporate best practices into learning and development strategies. - Implement and manage Learning Management System (LMS) tools to track and assess employee development progress. - Evaluate the effectiveness of development programs through assessments, surveys, and feedback mechanisms, identifying trends and making continuous improvements. - Support the development and execution of a comprehensive talent development strategy, including bi-annual performance review cycles. **What we're looking for**: - 5+ years' experience as a Learning & Development Specialist, preferably at a Technology company. - CTDP (Certified training and development professional) or CTP (Certified Training Professional) designation is considered an asset. - Strong understanding of adult learning principles and instructional design methodologies. - Demonstrated success in developing multiple learning pathways for all levels of employees and leadership - Familiarity with Learning Management Systems (LMS) and e-learning platforms. Experience with Learning 360 is a strong asset. - Excellent communication and presentation skills. - Strong proficiency in data preparation and analysis. - Ability to work collaboratively and build strong relationships across teams and departments. - Tech-savvy with proficiency in using various training and development tools. **What We Offer** - Begin your journey with a competitive starting salary - Enjoy peace of mind with a comprehensive benefits package, covering medical, vision, and dental premiums for you and your entire family. - Embrace work-life harmony with a flexible hybrid working environment and our trusted vacation and trusted sick program. - Invest in your future with our RRSP/401K and Share Ownership plans. What's even better? We offer a match program. - We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten "New Baby Days" for all parents welcoming a new child into their