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Manager, Kitchener Indoor Recreation Complex

3 weeks ago

Kitchener, Canada City of Kitchener Full time

**Manager, Kitchener Indoor Recreation Complex**

**Job**S**tatus**:
Permanent Full-Time

**Pay & Grade**:
$124,418 to $155,522 Annually **Grade/Band**: 12 (under review)

**Hours** of Work**:
35 Hours per week

**Initial location**:
Kitchener City Hall

**Posting period**:
August 26, 2025, to September 12, 2025 (at 6:00pm)

**Overview**

We’re building something extraordinary for our community and beyond - the Kitchener Indoor Recreation Complex, a state-of-the-art destination for sport, fitness, and community connection.

Opening summer 2026, this $174-million, all-season, multi-use recreation complex is being designed to meet the diverse needs of the community with a premier lineup of amenities: a large aquatics centre with two stainless steel pools, a FIFA-sized indoor turf field (divisible into four), a versatile quad gymnasium, an indoor walking track, two dedicated cricket practice nets, and four multi-purpose rooms for community programs and events.

Committed to responding to the community’s rapidly growing needs for diverse recreation options, the Kitchener Indoor Recreation Complex is expected to attract over 500,000 people in the first year. Through hosting provincial and national tournaments, welcoming high-performance athletes from our community and from across Ontario, and generating significant tourism dollars, Kitchener will be positioned as a premier destination for sport and recreation.

Designed to be one of Canada’s greenest and most energy-efficient recreation centres, it will feature advanced geothermal heating and cooling and the largest solar array ever installed by the City, taking our environmental commitment to the next level. It will also be the first net-zero carbon and most accessible sports facility the City has ever built.

**We’re looking for a passionate,** caring and** innovative leader to bring this incredible** community gathering** space to life****

As **Manager, Kitchener Indoor Recreation Complex**, you will lead a dynamic team of municipal staff in shaping and activating an inclusive, vibrant environment where community and competitive sport thrive side by side - while also playing a pivotal role in attracting major events, building strong partnerships, and ensuring local and visiting athletes and spectators have an unforgettable experience.

Reporting to the Director of Sport, you’ll lead with strategy, compassion, and a commitment to positive customer experience. Through demonstrated experience using the power of sport to build community connection, your top priority will be ensuring every visitor feels welcome and every facility amenity space and event reaches its full potential. You’ll collaborate with residents, community groups, sports organizations, event rights-holders, and tourism partners to maximize the facility’s profile, position it as a top-tier competition venue, and deliver programming that’s both accessible and exceptional.

If you’re ready to lead one of Ontario’s most ambitious recreational facilities — where the community comes together to **Connect**, where athletes from across Kitchener, Ontario, and Canada come to **Compete**, and where we all truly **Belong** — we want to hear from you.

**Responsibilities**

Overall Facility Operations
- Provides oversight of the operations of the Kitchener Indoor Recreation Complex (7 days a week, 7AM-12:AM) through leadership, innovation, collaboration, and an ability to problem-solve in a fast-paced environment
- Directly supervises three facility supervisors; Supervisor of Aquatics, Supervisor, Customer Experience, and Supervisor, Programs and Events
- Provides leadership in the commitment to customer service excellence through the prioritization of providing a positive user experience for all customers and user groups of the facility
- Serves as the primary contact and spokesperson for the facility
- Builds and maintains positive relationships with key community partners
- Takes immediate and decisive action, or supports team members in taking swift action, to address customer concerns, complaints, or incidents, ensuring resolution with a high level of empathy, professionalism, and a commitment to customer satisfaction
- Creates and fosters a positive, inclusive, and collaborative workplace culture grounded in respect, teamwork, accountability, and continuous improvement
- Provides inclusive leadership to staff through emotional intelligence, curiosity, openness, collaboration, adaptability, and courage, building trust across all staff teams

Community Engagement/Stakeholder Relations
- Establishes and maintains relationships with a variety of sport user groups and organizations to enhance facility use and support the diversity of community-based priorities
- Works closely with major sport event and tournament organizers
- Serves as the facility’s ambassador, building relationships with community organizations, sports user groups, and community members

Tournament and Event Strategy/Planning
- Oversee