Convention and Event Services Manager

**Workplace**: 1050 De La Gauchetière St W, Montreal, QC H3B 4C9

**Status**: Full-time

Acquired by Tidan in 2018, this hotel is located in the heart of the metropolis of Montreal. The Marriott Château Champlain is a 1-minute walk from the metro, accessible through an underground passage adjacent to the Bell Centre and also via 1000 De La Gauchetière. This iconic Montreal hotel, with its 36 floors, 614 rooms, 13 suites, and 25 meeting rooms, was completely renovated in 2021 and can accommodate up to 1000 guests. If you are seeking a modern and stylish work environment, join the inspiring team of one of the largest downtown hotels in Montreal.

**Benefits**
- Group insurance
- RRSPS
- Rate reductions
- 3 weeks vacation
- Opportunity for advancement

Reporting to the Director, Convention & Event Services, and as a member of the Convention & Event Sales and Services team, the Manager is responsible for the complete coordination of groups with or without meeting rooms, in all markets. His/her role is to ensure the coordination and execution of the services provided for in the group agreements, and to act as an intermediary between the various hotel departments and the organizers of business events.

**Responsibilities**:

- Reviews files received from the sales team
- Orchestrates scouting visits with customers and various departments and/or suppliers
- Writes purchase orders and prepares floor plans, if necessary
- Optimizes revenues by proposing upgrades to room categories and menus
- Coordinates and monitors room blocks
- Transmits all information to respective departments via communications tools such as convention summaries, order forms, etc.
- Plan and chair pre-convention meetings for all groups of 50 rooms or less (or as required)
- Greets groups on arrival, ensuring presence and availability during events
- Attends departmental meetings such as forecasting, credit, sales/event management, or others as required
- Reviews invoices, ensures accuracy and follows up on payments
- Schedules post-convention meetings or calls to obtain customer feedback and propose future events
- Provides information for thank-you letters and Marriott Bonvoy points to sales coordinators
- Ensures the accuracy of information and updates for groups registered in the CI/TY system.
- Keeps abreast of service developments and new trends in his/her field via information media such as the Marriott website, Tourism Montréal, etc.
- Participates in business activities such as trade shows, networking events, sales blitzes, etc.

**Required Qualifications and Skills**:

- Professional attitude and behavior (teamwork, autonomy, dynamism, interpersonal skills, honesty, versatility, sense of initiative and organization)
- Concern for customer service
- Good interpersonal skills
- Attention to detail and quality
- Judgment, negotiation and decision-making skills
- Ethics and integrity
- Creativity and new ideas for service delivery

**Experience**:

- Minimum 2 years experience in a similar position in the hotel industry or related field
- Diploma in hotel management (an asset)
- Excellent knowledge of the tourism industry, as well as of the establishment's products and services
- Knowledge of job-related software (an asset): Word, Excel, Outlook, CI/TY, Social Table, PMS/Marsha

**Languages**: Bilingualism (French and English) in both spoken and written form is required for this position, as we serve an international clientele.

**_ About Us:_**

**_ Why Join Our Team:_**
- In addition to competitive salaries, we offer benefits such as group insurance, including life insurance, disability insurance, medical and dental insurance, as well as vision care. Our employees have 24/7 access to healthcare professionals through the Employee Assistance Program. You have access to personal days and holidays scheduled according to the department and hotel you work in. We also offer bonuses through our referral program and much more._
- We believe in teamwork and are committed to building a highly performing team, whether through training or by strengthening team relationships. We admire our employees who set themselves professional challenges and support them in achieving their goals. Take the step and join the Tidan team among our multiple job opportunities, whether in the hotel or real estate industry, there is a place for you._