Operational Assistant

7 days ago

Niagara Falls, Canada Trip Shepherd Full time

**Operational Assistant**

**ABOUT US**

Tripshepherd proudly offers guests personalized, small-group tours and services in many cities across the USA and Canada. Our team is dedicated to creating exciting and enjoyable experiences for guests from around the world.

**JOB DESCRIPTION**

We work in a start-up environment, so learning quickly and being pleasantly adaptable is a must. We are seeking a detail-oriented and organized Operational Assistant to join our dynamic tour company. The Operational Assistant will play a crucial role in ensuring the smooth operation of daily tours by handling scheduling, guide and vehicle assignments, pick-up times, and tour availability. This position reports directly to the Operations Manager and requires strong communication skills, multitasking abilities, and a passion for delivering exceptional customer experiences.

**WHAT IS IN IT FOR YOU**
- We’re growing. There’s plenty of room for advancement
- Youthful, creative work environment

**RESPONSIBILITIES**
- Scheduling: Coordinate and manage tour schedules in accordance with operational requirements and customer bookings.
- Guide Assignments: Assign tour guides based on availability, expertise, and tour requirements.
- Vehicle Assignments: Coordinate vehicle assignments ensuring suitable transportation for each tour group.
- Pick-Up Times: Confirm and communicate accurate pick-up times to tour guides.
- Tour Availability: Maintain up-to-date knowledge of tour availability and communicate changes promptly.
- Assist Operations Manager: Support the Operations Manager in various administrative tasks, such as data entry, reporting, and customer inquiries.
- Customer Service: Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Documentation: Maintain accurate records of schedules, assignments, and other operational data.
- Quality Assurance: Monitor tour operations to ensure adherence to company standards and guest satisfaction.
- And any other duties as assigned.

**SKILLS**:

- Previous experience in a similar role within the tourism or hospitality industry is preferred.
- Excellent organizational skills and attention to detail.
- Strong communication and interpersonal abilities.
- Ability to work under pressure and meet deadlines.
- Proficiency in MS Office and scheduling software (e.g., Excel, Google Workplace).
- Knowledge of local attractions and geographical areas is a plus.

**REQUIREMENTS**
- High school diploma or equivalent; additional qualifications in tourism or hospitality management are advantageous.

**SALARY**:

- $18/hr

**Job Types**: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Flexible schedule

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative experience: 1 year (preferred)

Work Location: In person

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