Clinic Manager

Are you ready to be part of a vibrant, hard working and dynamic team?

At Sparsh Wellness Retreat, we believe in fostering a fun, positive, and friendly workplace culture. Our multi-disciplinary team is dedicated to delivering top-notch care, utilizing best practice treatments, teamwork, and mutual respect.

**Sparsh Wellness Retreat** is a multidisciplinary clinic committed to offering comprehensive treatment options for our patients. With a diverse range of services—including Physiotherapy, Massage Therapy, RCC, Acupuncture, Naturopath, Kinesiology and more—we have quickly become a busy and growing clinic in Vancouver.

We are on the lookout for an enthusiastic, reliable, accountable and creative Full-Time Clinic Manager to lead our clinic. If you’re passionate about healthcare and have a knack for leadership, we want to hear from you

**What We’re Looking For**:

- Leadership & Ownership: You take pride in your role, understanding that the success of the clinic reflects your leadership.
- Customer Service & Sales Pro: You excel in delivering exceptional customer service and have innovative ideas that drive sales results.
- People-Oriented: Your charisma allows you to connect with various personalities, ensuring the needs of both clients and the organization are met.
- Trustworthy & Confidential: You maintain the highest standards of confidentiality and integrity.
- Effective Communicator: You value open communication and can convey information clearly to your team and management.
- Problem Solver: You proactively identify issues and implement effective solutions.
- Ensure compliance with healthcare regulations, policies, and procedures to maintain accreditation and quality standards.

**Key Responsibilities**:

- Manage daily clinic operations, including therapist management, customer service, sales, marketing, branding and inventory management.
- Provide administrative support to staff, practitioners, and patients.
- Lead the training and orientation of new employees.
- Ensure top-tier customer service standards are upheld. Address patient concerns and complaints promptly to ensure satisfaction and uphold the facility's reputation.
- Coordinate patient care plans and educate clients on available services.
- Develop, propose and lead implementation of business strategies to achieve clinic goals.
- Supervise staff, manage scheduling, and delegate tasks effectively. Conduct performance evaluations and provide feedback to staff to promote professional development and improve service delivery.
- Create protocols to enhance staff productivity.
- Act as a liaison between patients, practitioners, and staff.
- Oversee inventory management.
- Assist in employee performance reviews.
- Ensure adherence to company policies and legal standards.
- Cultivate a warm and friendly work environment, leading by example.
- Ensure compliance with healthcare regulations, policies, and procedures to maintain accreditation and quality standards.

**Qualifications**:

- Minimum of 2 years in a clinical management role.
- Proven leadership experience (2+ years).
- Strong written and verbal communication skills.
- Analytical thinker with sound judgment.
- Background in Business Management or a related field.
- Customer service-oriented with the ability to engage with patients and healthcare providers.
- Highly organized and detail-oriented multitasker.
- Capable of strategic learning to enhance sales.
- Creative problem-solver and self-starter.
- Adaptable and reliable, with a flexible schedule.
- Commitment to confidentiality.
- Emotional maturity is essential

**Perks & Benefits**:

- High Performance Bonus_
- A fun and friendly work environment.
- Flexible scheduling options.
- Opportunities for growth and development.
- A culture of recognition and rewards
- Comprehensive medical and dental benefits for full-time employees.

Pay: From $44,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site gym
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Monday to Friday
- Morning shift

**Experience**:

- Clinic Management: 2 years (required)

Work Location: In person

Expected start date: 2025-06-30