Guest Experience Manager

7 days ago

Etobicoke, Canada Earls Sherway Gardens Full time

The Guest Experience Manager at Earls is first and foremost a guest facing role. The GEM role is all about Guest relationships - it's your job to make regular guests, develop a database of great information to personalize Guest experiences, and to create relationships between our guests and the floor team. You will be the Maitre D's of an area forgotten, that roam the floor, moving from table to table creating special moments for our guests, and recognizing them by name and preference.

**As a Guest Experience Manager, you will**:

- ** Exemplify exceptional leadership skills. **Using our core values, you take a stand for yourself, your career, and the way you lead.
- ** Be the caretaker of data and facilitator of relationships. **Bridge the gap between technology and true, in-person, authentic hospitality.
- ** Be a problem solver and a supportive team player. **Tackle problems by using your multi-tasking and communication skills, and be empowered to make decisions with the best interest of the restaurant in mind.
- ** Demonstrate your passion for the guest experience. **Display your love for food and drink through exceptional menu and product knowledge.

**What we need from you**:

- Dedication and experience in a leadership role.
- A passion and commitment to hospitality, teamwork, and fun.
- A commitment to fostering a supportive and engaging experience for your team members and guests.
- A willingness to learn and an openness to feedback, coaching, and mentorship. The ability to legally work in Canada.

**What’s in it for you**:

- Competitive compensation
- Flexible scheduling to support work/life balance
- Leadership meal budget
- Employee discount
- Mentorship programs
- In-house hospitality and culinary training programs
- Leadership programs
- Career development and opportunity for advancement

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