Guest Experience Coordinator

2 weeks ago

Etobicoke, Canada Clutch Technologies Inc. Full time

**About Clutch**:
We're on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guaranteeand that's just the beginning.

Named two years in a row to the _Globe & Mail's_ list of the Top Growing Companies in Canada and also awarded spots on Deloitte's Technology Fast 50 and Fast 500 lists, we're looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

**About the role**:
Clutch is looking for a **Guest Experience Coordinator** to help with day-to-day retail customer experience operations and admin support If you are a self-starter who loves helping customers, building process and developing systems to provide exemplary customer experience, we'd love to hear from you.

In this position, you will define the retail experience for customers and ensure that standards are being met across our customer facing teams. Working alongside our field operations and revenue team, you will strive for operational excellence with all pre and post administrative duties in addition to all verbal communication with customers.

**What you'll do**:

- Greet guests and guide them through the Clutch buying/selling journey
- Monitor visitor access and oversee daily guest operations
- Own day-to-day guest interactions at the Clutch facilities to deliver a delightful customer experience, you will be the glue between the Revenue and Field Operations team
- Be a customer service champion and liaise our operations team to address any post-delivery customer requirements without compromising Clutch's best-in-class customer experience
- Assist in administrative, clerical and deal funding tasks
- Maintain a clean, presentable front desk and customer waiting area

**What we're looking for**:

- 2+ years of experience in customer service/experience or retail management
- Proven attention to detail and a process oriented mindset
- Familiarity with software/tech platforms used to manage/measure processes (e.g., Google Sheets, Airtable, Hubspot)
- Ability to efficiently organize time and manage priorities; and
- Ability to work in a dynamic, fast paced and high-volume environment.

**It'd be great if you have**:

- Customer facing experience in the hospitality or retail industry
- Mechanical aptitude
- Passion for cars or the automotive industry

**Why you'll love it at Clutch**:
Autonomy & ownership
- create your own path, and own your work
- Competitive compensation and equity incentives
- Health & dental benefits

This role requires to be **on-site** (Etobicoke, ON), this is NOT a remote nor hybrid position.

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