Guest Service Agent

1 week ago

Etobicoke, Canada Canadas Best value Inn Full time

General Hotel Information: We are a limited service property. An excellent team with a very low turn-over rate. All staff have been here for years. Looking to add one more.
- Experience with Hotel PMS. We use Five Star Hotel Systems
- Greet guests and patrons as they arrive
- Ask if guests have a prior booking
- Manage the registration process
- Ask for identification and ensure that the provided credentials are accurate
- Handle guest check-ins and check-outs appropriately
- Operate hotel switchboard, take calls and provide information and transfer calls
- Manage accurate accounting of all rooms
- Provide guests with room keys
- Answer queries regarding the hotel’s services, charges, dining facilities, and travel directions
- Refer guests to appropriate departments to resolve complaints or provide suggestions
- Compute bills and take payments
- Provide guests with directions around the hotel
- Contact housekeeping and maintenance departments when a problem is reported
- Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
- Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
- Inform management of any discrepancies in front desk operations
- Communicate with staff on the previous shift to manage guests’ arrivals and reservations
- Perform cleaning and maintenance tasks on the front desk
- Offer guests advice on local shopping and eating areas
- Issue safety deposit boxes to guests when requested
- Previous hotel and accounting experience an asset
- Experience with Hotel PMS. We use Five Star Hotel Systems
- Extremely reliable and dependable
- Experience in a guest services role
- This position requires a friendly, helpful individual who is able to assess the needs of our guests at all times
- Proven ability to be organized, detailed, efficient and work under pressure
- Maintains an appropriate appearance and hygiene when on duty
- Adheres to all hotel policies regarding security, safety procedures, walk-in check in and guest confidentiality
- Applicants need to have a positive demeanor and be a team player
- Must be flexible with shifts, am/pm, weekends and holidays
- Excellent communication skills, speaking, reading and writing
- Needs to be great at multi-tasking with strong customer service skills

**Job Types**: Full-time, Part-time

Pay: $16.55-$18.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- On call
- Weekends as needed

Work Location: In person

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