Administrator, Donor Experience

Administrator, Donor Experience

**ABOUT US**

Campfire Circle has offered healing through happiness for thousands of kids and families affected by childhood cancer since 1983. It’s where kids can be kids, and families can be families—engaging in camp-inspired community, in-hospital, and overnight camp programs, at no cost to them. As a privately funded organization, Campfire Circle donors make thousands of life-changing experiences possible for Campers throughout the year, all across Ontario.

**THE OPPORTUNITY**

The Administrator, Donor Experience is an essential member of the Donor Experience team, contributing to the successful operations of the entire Development Department by helping to ensure the organization exceeds donor expectations in ways that we record, acknowledge, recognize, engage and are accountable to our donors.

This role plays a key role ensuring accuracy and timely processing of donations while delivering exceptional donor experiences. The incumbent will process both monetary and non-monetary donations in to Raiser’s Edge, issuing tax receipts as per CRA guidelines and working closely with our accounting department for accurate record keeping.

Reporting to the Manager, Donor Experience & Analytics and working collaboratively with the rest of the Development Team, this role also supports the administrative functions of leadership team members. This position requires an individual who is highly detail oriented, can provide exceptional service bringing forth a critical degree of accuracy regarding data entry and analysis.

The key accountabilities of this role include:
1. Donation Processing:
a) Responsible for opening mail with a member from our finance team 1-3 times a week.

b) Enter cash & credit card donations to the appropriate fund and appeals in Raiser’s Edge, ensuring gifts land in the correct general ledger account.

c) Responsible for scanning backup documentation for all offline donations for audit review.

d) Reviewing batches and accurately posting offline donations to fundraising platforms including Raisers Edge, Engaging Networks and Race Roster.

e) Responsible for resolving issues related to Moneris credit card transactions, i.e., refunds, errors, declines and invalid credit cards.

f) Support set up and processing of pledge installment payments as well as gifts of securities donations.

g) Create tax receipts and thank you letters as per CRA guidelines.

i) Collaborates with finance department and Donor Experience Coordinator to confirm data in Raiser’s Edge is reconciled with accounting records each month.

j) Create payment reminders and invoices while keeping all internal trackers on excel up-to-date.

2. Team Admin Support:
a) Supports the coordination of team meetings and activities including: booking rooms, organizing catering, set-up A/V and note taking.

c) Support Chief Development Officer and Senior Directors with MasterCard and expense report completion and approvals and other administrative support as required.

3. Donor Relations Support:
a) Supports donor customer service inquiries (donation and tax receipt inquiries and) and donor thank you calls.

c) In collaboration with Officer, Donor Experience, support the coordination of donor tours, celebrations and recognition as assigned.

d) Supports stewardship efforts in the coordination of portfolio initiatives such as sending out mailings, ordering gifts and tracking donor recognition in Raisers Edge.

4. Database Management:
a) Responsible for creating new constituent records as required.

c) Supporting database cleanup projects as assigned by manager or director. Including but not limited to: relationship reassignments, address clean up, duplicate records.

d) Responsible for ensuring process documentation for all donation data entry procedures are up to date.

**ABOUT YOU**

**QUALIFICATIONS**
- Required Criteria_

a) Proficient computer skills with experience using Blackbaud Raisers Edge.

b) Minimum 2 years of administrative experience or revenue processing experience.

c) Demonstrated ability to interact comfortably, tactfully and effectively with donors as well as internal and external stakeholders.

d) Experienced in handling sensitive and confidential situations directly.

e) Knowledge of donation and receipting processing and CRA regulations is an asset.

f) High attention to detail and initiative.

g) Must possess the ability to think strategically, work independently and as a member of a team.

h) Excellent communication skills (both written and verbal) and well developed interpersonal skills.

i) Excellent organizational and administrative skills.

j) Excellent proficiency in Excel and Word.

k) Demonstrated commitment to exceptional customer service and a pleasant phone manner.

l) Demonstrated ability to keyboard high-volume data quickly and accurately.

m) Clear police reference check and vulnerable sector screening.
- Advantageous Criteria_

a) Current driver’s license

b) Univ