Coordinator, Donor Experience

**ABOUT US** **Help Bring Back the Joy of Childhood** Since 1983, Campfire Circle has delivered healing through happiness to thousands of kids with cancer or serious illness and their families across Ontario. Our programs are offered in paediatric hospitals across Ontario, in local communities, and at our medically supported overnight camps, offering year-round experiences that provide life-changing moments of joy, connection, and resilience. But we’re just getting started. Today, over 40,000 kids in Ontario face serious illness, many without access to the psychosocial support they urgently need. That’s why we have a bold vision: to grow from serving 3,000 campers a year to 10,000. We’re building a passionate, talented team to help make that vision a reality. When you join Campfire Circle, you become an integral part of a dynamic team helping to transform the lives of thousands of kids with serious illness, alongside our dedicated community of volunteers and donors. Help us give back the joy of childhood to every kid with serious illness who needs it most. **THE OPPORTUNITY** Join Campfire Circle as we embark on an exciting campaign to expand programs to serve thousands more children with serious illness in Ontario. As a key member of the Donor Experience team within the Development department, you will play a crucial role in supporting the fundraising efforts that help bring joy, laughter, and vital support to medically complex children and their families during some of life’s most challenging moments. Reporting to the Manager, Donor Experience & Data Management, the Coordinator, Donor Experience & Gift Processing plays an important role in managing the day-to-day gift processing, data imports/exports and ensuring the overall integrity of donor data. In this role, you will contribute to delivering a seamless and impactful donor journey by ensuring the systems, processes, and insights are in place to support effective fundraising and meaningful donor engagement. **Gift Processing**: **a)**Lead accurate and timely processing of online and offline donations including monthly donations and import of transactions from other platforms ensuring compliance with financial policies and CRA guidelines. **b)**Ensure all one-time donations are acknowledged within 48 hours and monthly donations are acknowledged annually in accordance with the department’s policies, procedures and CRA guidelines. **c)**Collaborate with Finance to reconcile data, ensure accurate financial reporting and support year-end audit. **d)**Manage the backup documentation for all donations and support responding to auditor inquiries by providing gift samples, revenue reports and tax receipting documentation. **e)**Support responding to donor requests within 48 hours, connecting with any applicable relationship manager and recording interactions in the CRM. **Data Management & Operations Support**: **a)**Ensure the accuracy of the gift data/record by ensuring all relevant gift and biographical data is accurately captured according to the department’s policies and procedures. **b)**Collaborate with management to develop and implement automation and process improvements in gift processing and data management workflows. **c)**Work with management to complete assigned data cleansing and data quality processes, including deduplication and correcting inaccuracies, to ensure data integrity, accuracy and reliability. **d)**Create and update documentation on standard operating procedures and process workflows on an ongoing basis, for assigned tasks. **QUALIFICATIONS** **a)**Post-Secondary education or related experience **c)**Experience working with integration and automation tools such as Omatic Cloud and SmartSync. **d)**Expert knowledge of donation and receipting processing and CRA regulations **e)**Excellent proficiency in MS365 Suite. **f)**Excellent communication skills (both written and verbal) and well-developed interpersonal skills. **g)**Demonstrated ability to interact comfortably, tactfully and effectively with donors as well as internal and external stakeholders. **h)**Experienced in handling sensitive and confidential situations directly. **i)**Demonstrate an agile, resourceful, and initiative-driven approach to problem solving with a strong focus on process improvement and adaptability **j)**High attention to detail and initiative. **k)**Excellent organizational and administrative skills. **l)**Clear police reference check and vulnerable sector screening Advantageous Criteria **a)**Experience with Engaging Networks, Race Roster, CampSite, Raiser’s Edge **b)**Current G2 or G class driver’s license and the ability to be covered by camp’s insurance policy. To support our commitment to a safe, caring environment for children with serious illnesses and their families, all staff must attest to having received their childhood vaccinations and confirm a negative result in a two-step Tuberculosis ("TB") testing series.