Client Care Coordinator

We are seeking a compassionate and highly organized Client Care Coordinator to support individuals recovering from motor vehicle accidents and trauma. This role is ideal for someone who values relationship-building, community collaboration, and guiding clients through challenging moments with clarity and care.
**Location(s)**: This position is at our Kitchener clinic location.
**Who We Are**:
At Innovative OT, we're committed to making a profound difference in people's lives. Our services span all demographics, from pediatric to geriatric, addressing a range of impairments and disabilities.
**Key Responsibilities**:

- Coordinate new referrals from intake through to service initiation
- Connect with clients to gather key information and provide clear, supportive explanations of the process
- Document client needs related to physical, emotional, and cognitive challenges
- Prepare and manage intake forms and digital documents, ensuring timely completion and follow-up
- Maintain ongoing communication with clients and referral partners to provide status updates
- Track the progress of each intake to ensure nothing falls through the cracks
- Build strong relationships with legal, healthcare, and community partners to support seamless client care
- Provide thoughtful, trauma-informed communication to individuals who may be overwhelmed or in distress
- Support clients in understanding next steps and available services
- Contribute to a high-quality, client-centered experience from first contact to service launch

**Need HCAI and MVA Experience**
**Who You Are**:

- An excellent communicator who is patient, empathetic, and detail-oriented
- Passionate about community connection and building strong partnerships across teams
- Able to manage a high volume of tasks with professionalism and follow-through
- Confident working with individuals recovering from injury or trauma
- Experienced in customer service, healthcare, or rehabilitation settings (asset)

**Benefits that Shine**:

- Comprehensive Health & Wellness Coverage - 100% employer-paid extended health, dental, and vision care. Includes prescription coverage, life insurance, disability insurance, and access to a wellness program.
- Employee Assistance Program (EAP) - 24/7 access to confidential support services including counselling (virtual/in-person), trauma support, coaching, and more.
- Company Pension & RRSP Matching - Plan for your future with an employer-matched Deferred Profit-Sharing Plan (DPSP) and Registered Retirement Savings Plan (RRSP).
- Structured Onboarding Program - Includes structured training, job shadowing, and one-on-one mentorship tailored to your experience.
- Casual Dress & Supportive Culture - We value comfort and authenticity. Our work culture is grounded in mutual respect, collaboration, and a shared commitment to quality care.
- On-Site Parking - Free, convenient parking at many of our locations.
- Company Events & Team Connection - Regular in-person socials, holiday parties, peer support groups, and a welcoming, OT-led team environment.
- Award-Winning & OT-Centered - Proud recipient of the OBIA Rehab Company of the Year Award. Our focus is 100% Occupational Therapy—designed by OTs, for OTs

Why Choose Us?
- Award-Winning: Proud recipients of the OBIA Rehab Company of the Year Award.
- Occupational Therapy Focus: We're exclusively OT-centered, fostering collaboration and providing unparalleled support.
- Continuous Development: Access internal educational programs, mentorship initiatives, and specialized training to enhance your skills
- Variety of Roles: Whether you're a seasoned pro or a fresh graduate, we offer diverse opportunities for growth and advancement. We offer new graduate mentorship programs, senior positions for CAT caseload development, and FCCs and Case Management roles. Full time/part time consultant positions and employee full time salary positions are available. Note: part time applicants must provide 20 hours per week of services.
- Supportive Culture: Experience a nurturing environment where your contributions are valued, and you're encouraged to thrive. Our leadership teams consist of personable and approachable OT managers.

**Salary Range**: $45,000-$50,000
Given applicants will be of variable backgrounds for this position, compensation will be discussed at the time of interviewing based on skill level, experience and education.