Current jobs related to Client Care Coordinator - St Catharines - Innovative Occupational Therapy Services

  • Client Care Coordinator

    5 days ago

    St. Catharines, Canada Innovative Occupational Therapy Services Full time

    We are seeking a compassionate and highly organized Client Care Coordinator to support individuals recovering from motor vehicle accidents and trauma. This role is ideal for someone who values relationship-building, community collaboration, and guiding clients through challenging moments with clarity and care. **Location(s)**: This position is at our...

  • Care Coordinator

    2 weeks ago

    St. Catharines, Canada Right at Home - Hamilton EastNiagara Full time

    **Right at Home Halton **is looking for a **Part-time** **Care Coordinator (Scheduler) **to add to our team. This is a work from home position with periodic in-person team meetings in Hamilton. **Right at Home** offers our employees: - Opportunity for Extended Health and Dental Benefits - Paid orientation & training - Our commitment to your professional...

  • Client Service Coordinator

    1 week ago

    St. Catharines, Canada Fire Monitoring of Canada Full time

    **JOB DESCRIPTION** **CLIENT SERVICE COORDINATOR** The Client Service Coordinator will be responsible for assisting with the coordination, support, and scheduling a team of Service Technicians for the service of fire, security, and monitoring systems. The position also entails an outreach program to provide Clients with proactive information regarding...

  • Client Care Coordinator

    2 weeks ago

    St. Albert, Canada Summit Counselling Services Full time

    **Join Our Team as a Client Care Coordinator!** Are you passionate about facilitating positive experiences for both clients and clinicians? Do you thrive in a dynamic, collaborative environment where your expertise is valued and your voice matters? If so, Summit Counselling invites you to embark on an exciting journey with us as a Client Care...

  • Client Services Coordinator

    4 days ago

    St. Catharines, Canada eBASE Full time

    DMS Technologies Inc. (dba ebase) is seeking a motivated and customer-focused individual to join our team as a Client Services Coordinator (Help Desk Coordinator) in St. Catharines, Ontario. As a leading provider of Integrated Workplace Management Software, we are dedicated to delivering world-class solutions to our clients. We are a fast-growing SaaS...

  • Care Coordinator

    1 week ago

    St. Catharines, Canada CBI Health Full time

    As a Care Coordinator within our **St. Catharines Office, **your focus will be on ensuring a positive patient and family experience by effectively scheduling personal support workers in the community to meet the requirements of patient care plans. You’ll be part of a team of Care Coordinators working diligently to provide as much consistency of care as...

  • Client Service Coordinator

    2 weeks ago

    St. Catharines, Canada Bayshore HealthCare Full time

    Make “being the difference” your Career.. - Bayshore is looking for a Casual Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. - Casual, Weekday Evenings and Every other Weekend Rotation - If your calling is to...

  • DIRECTOR OF CARE

    1 week ago

    St. Catharines, Canada Southbridge Care Homes Full time

    Job Location Home: Garden City ManorLocation: St. Catharine's, ON About Southbridge Care Homes Southbridge Care Homes owns and operates several long‑term care and retirement homes throughout Ontario. Since 1967, we have been building a foundation of innovation and success for operating long‑term care homes and retirement communities. Director of Care –...

  • Client Service Coordinator

    2 weeks ago

    St. Catharines, Canada Bayshore HealthCare Full time

    Make “being the difference” your Career.. Bayshore is looking for a Casual Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. Ongoing Schedule - Work every other weekend: 6a-2p or 2p-10p Monday - Friday...

  • RPN: Geriatric Care

    3 days ago

    St. Catharines, Canada Southbridge Care Homes Inc Full time

    A healthcare provider in the Niagara Region is looking for a Registered Practical Nurse (RPN) for a temporary full-time position. The RPN will play a crucial role in ensuring high-quality resident care, developing and implementing care plans, and supervising nursing staff. Applicants must have the appropriate certification and demonstrate strong...

Client Care Coordinator

2 weeks ago

St Catharines, Canada Innovative Occupational Therapy Services Full time

We continue to GROW

Innovative Occupational Therapy Services is an established Canada-wide firm servicing various population. Our highly skilled team of occupational therapists provides both direct and virtual assessment and intervention services. We pride ourselves on providing client-centered, timely, and cost-effective assessment and treatment services with excellent outcomes in the areas of maintaining or improving health, promoting independence, and reducing the risk of health deterioration.

Location: St. Catharine’s

**Reasons to Join Innovative Occupational Therapy Services**
- Competitive Pay
- Benefits (Vision, Dental, LTD, travel insurance, prescription, $500 per paramedical service)
- Vacation Pay
- Room for advancement as we grow

**What does the Client Care Coordinator do?**
- Track referrals and coordinate services from start to finish
- Once referrals are obtained, the coordinator sets the client up in our portal systems to track and upload any referral/medical documents.
- The coordinator will contact clients and complete referral intakes. This involves a detailed guided inventory of physical, cognitive, and psycho-emotional impairments.
- Intake involves explaining the processes and what clients should expect clearly.
- The coordinator will then draft the required documents (such as Treatment Plans (OCF-18) on HCAI, Consent Forms), and use a digital system to send and receive signatures. The intake coordinator's role is to review these documents with clients ensure their understanding and answer questions.
- Information from the intake is then entered into a letter template.
- The intake coordinator will ensure all referral sources are continually updated on the status of intake, from coordinating the call with the client within 24 hours of the referral, to the submission of the documents to the insurer.
- This coordinator role requires an individual who is able to manage a rapid volume of tasks with accuracy while maintaining customer service. Administrative support is provided for overflow needs.
- Often our clients require delicate and guided support follow-ups to ensure intake is completed. This requires the intake coordinator to track on our software and audit their client referrals to follow up at the various stages of the intake process.
- We work with clients with brain injuries who require the intake coordinator to explain things accurately and clearly. Communicating the nature of services the company provides is required. Someone with an understanding of rehabilitation services would be best suited for this position.

**Qualifications**:

- MUST have prior client service coordination or office management work experience within the Motor Vehicle Insurance Sector
- MUST HAVE knowledge of OCF-18’s and HCAI
- MUST HAVE attention to detail
- Knowledge of the role and services of an Occupational Therapist
- Multitasking in a face-paced environment
- Excellent interpersonal and client service skills
- Excellent organizational and time management skills
- Excellent communication skills
- Able to multi-task and track intake stages and self-audit stages daily
- Able to work independently and follow procedures consistently
- Self-directed worker

**Salary Range**:
Given applicants will be of variable backgrounds for this position, compensation will be discussed at the time of interviewing based on skill level, experience and education.

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- St. Catharines, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Client Service Coordinator: 1 year (preferred)
- Motor Vehicle Insurance sector: 1 year (required)
- OCF-18 & HCAI: 1 year (required)

Work Location: In person