Production Supervisor

Globally we deliver over 320,000 authentic, world-class meals every day, these meals are dished up by our portfolio of brands - dnata, Alpha Flight Group, Alpha LSG and En Route. Working to stringent deadlines and exacting standards, we take pride in every smile our dishes evoke - a trait recognized by numerous airlines around the world. Over the years we have been awarded best caterer by a wide number of airlines and are driven by a desire to deliver for our customers, and their customers, every day. We are excited to be opening our 64th dedicated catering unit in Vancouver, Canada. Our Vancouver start-up is a unique opportunity to be part of a new team that will help us write the next chapter of our success story
Why join dnata?
- Be part of a small start-up team, with great opportunity for growth
- Be part of a global award-winning group
- Medical, Dental & Vision Cover
- Additional co-contributions towards your retirement fund
- Paid annual vacation
- Over-time premiums
- Free daily meal

**Role Summary**:
As a front-line supervisor, the Production Supervisor is responsible for overseeing and coordinating daily production operations. This includes supervising staff, maintaining safety and food hygiene standards, and ensuring production schedules and quality targets are consistently met. The role plays a key part in supporting dnata Catering's operational goals by fostering team performance, streamlining workflows, and managing resources effectively.
**Key Responsibilities**:

- Supervise and coordinate all production activities and staff to meet daily targets and quality standards
- Schedule and allocate labor and resources based on daily operational needs
- Ensure compliance with health, safety, and food hygiene regulations (HACCP, GMP, ISO)
- Conduct training, mentoring, and ongoing performance evaluations for team members
- Promote a culture of teamwork, accountability, and continuous improvement
- Maintain accurate records of production volumes, inventory, and quality control checks
- Monitor inventory levels and coordinate with procurement as needed
- Identify inefficiencies and implement process improvements to optimize productivity
- Report production updates, issues, and recommendations to management
- Ensure safe handling and proper storage of food and hazardous materials
- Maintain visual standards of the production area, ensuring cleanliness, signage, and displays
- Arrange for the training of new staff and monitor and report on performance
- Assist with resolving day-to-day operational issues including complaints, shortages, and urgent catering requests
- Ensure the visual standards an image of the kitchen is maintained, such as store displays, signage and cleanliness.
- Work within a role and perform duties as required and directed.

**Qualifications & Experience**:

- Bachelor's degree in Food Science, Manufacturing, Industrial Engineering, or related field (or equivalent experience)
- 2-4 years of supervisory experience in food production, catering, airline catering, hotel, or hospitality industry
- Food Safety and Sanitation Certifications (e.g. Food Safe, HACCP, GMP, ISO)
- Strong understanding of operational workflows, labor planning, and safety protocols
- Prior experience working in a unionized, multicultural environment is an asset

**Skills & Competencies**:

- Strong leadership and team management skills
- Proactive decision-making and problem-solving ability
- Attention to detail with a focus on food quality and safety
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office (Excel, Word, Outlook) and inventory/production software
- Ability to work under pressure and meet tight deadlines