Showroom Customer Experience Specialist

**Max Advanced Brakes** is a retailer and distributor of automotive brake parts with a mission to make stopping power simple for consumers.

We specialize in brake pads, rotors, and related accessories which are manufactured to the highest quality of original equipment manufacturer (OEM) specifications. By investing in technology, our people, consumer education, and customer service, we strive to make acquiring quality brake parts simple for customers.

Established in 2010 with a vision to offer quality and extensively tested brake products at the best prices possible, today we remain steadfast to that same vision. Over the years as our customers’ needs have grown, we have scaled and developed an extensive physical distribution presence in Canada and USA to ensure we meet their demands for brakes in a timely and efficient manner.

**Position Overview**

The Showroom Customer Experience Specialist is the face of Max Advanced Brakes, responsible for creating a welcoming and engaging in-person experience for customers.

Your primary responsibility will be to ensure a seamless and positive customer experience by effectively communicating accurate information, addressing inquiries, and maintaining open communication with both customers and our technical team, with a focus on the customer’s complete satisfaction.

**Responsibilities**
- Greet customers warmly and provide a friendly, professional showroom experience
- Engage customers in conversations about their vehicles, driving needs, and performance goals
- Assist customers in selecting the correct products for their vehicle make and model
- Answer product questions clearly and confidently, both technical and general
- Promote, up-sell, and cross-sell Max Advanced Brakes products when appropriate
- Process in-person orders, payments, returns, and exchanges accurately
- Address customer concerns or complaints with empathy and a solution-focused approach
- Maintain a clean, organized, and visually appealing showroom
- Coordinate with office and warehouse teams to ensure smooth order fulfillment
- Stay informed on product updates, promotions, and automotive trends

**Skills and Requirements**
- Successful completion of a Secondary School diploma.
- Minimum 2 years’ experience in customer service or related field.
- Previous experience in retail or showroom sales(preferred)
- Excellent written and oral communication skills.
- Strong interest in cars or automotive parts (highly desirable)
- Friendly, outgoing demeanour with excellent interpersonal skills
- Customer-first mindset with a passion for helping people
- Ability to explain technical information in a simple, customer-friendly way
- Reliable, detail-oriented, and professional
- Ability to lift 50 lbs

**Benefits of Working at Max Advanced Brakes**:

- Career growth and development
- Competitive salary
- Flexible health benefits
- Be a part of a dynamic, diverse team
- Friendly work environment with in-house recreational activities
- Employee purchase discounts

**Additional Information**

Full-time permanent position

Transit accessible location

Max Advanced Brakes is an Equal Opportunity Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. We are proud to provide employment accommodation during the recruitment process. Should you require any accommodation(s), please indicate your needs on your cover letter and we will work with you to meet your accessibility needs.

**Job Types**: Full-time, Permanent

Pay: From $19.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Work Location: In person