Night Auditor/front Desk Agent

4 days ago

Peterborough, Canada Quality Inn Peterborough Full time

Role/Responsibilities:

- Responsible for reservations from booking to check-out, ensuring guest requests are always met including payment, room requests, or any other check-in requests.
- This includes delegating and ensuring all tasks are completed by informing maintenance, housekeeping, laundry, and/or co-workers of what is needed to accommodate guests.
- Special requests and reservation needs are looked after with care and high priority.
- Ensuring express check-in is done through assignment of rooms, keys, and payments are processed on time.
- Well informed about the policies for payment, room allocation, cancellation policy, and all reservation details for all booking engines and websites.
- Ensuring policies are in line with Choice Hotels Canada and Comfort Inn policies.
- Pricing and inventory must be monitored regularly to ensure it meets market demand and aligns with comp sets.
- Front desk team must work as a cohesive unit in which all procedures must be the same in order to implement a standard practice
- Ongoing Other Duties as Assigned
- Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
- Properly compiles, completes, and distributes reports to all management and relevant staff.
- Reports any maintenance, security, or safety issues to the appropriate staff.
- Ability to lift 50lbs

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
- High School Diploma or GED required.
- Previous front desk experience highly preferred.
- Prior experience using Google & Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
- Excellent organizational and prioritization skills.
- Ability to work well and collaborate with others.
- Superior customer service skills.
- Excellent communication skills.
- May be required to stand for an extended period of time.
- Able to work a flexible schedule.

**Job Type**: Part-time
Part-time hours: 12-24 per week

**Salary**: From $15.50 per hour

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift

Work Location: In person

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