Associate Manager

**Job Description**:
We are looking for an Associate Manager, Investment & Retirement Solutions, for our Freedom Experience team within Group Customer. The Investment & Retirement Solutions (IRS) team serves plan members and clients by building solid and trustworthy relationships. We provide solutions based on unbiased, sound investment guidance and education, helping members achieve their financial goals and allowing them to retire in comfort and with confidence.

If you are a highly effective listener and communicator, have knowledge of retirement savings and income products and pension legislation, and are keen to lead a team of Investment & Retirement Solutions associates, this may be a rewarding opportunity for you. An exciting opportunity exists to be part of a growing team of professionals in in our fast-growing Freedom Experience team within the Group Customer Division.

**What you will do**
- The Associate Manager, Investment & Retirement Solutions will provide leadership and direction to a team of Investment & Retirement Specialists and / or Investment & Retirement Consultants
- In doing so, the Associate Manager will help the Investment & Retirement Solutions team achieve the team’s annual retention objectives while providing outstanding service to our customers
- This role will also play a key role in building new processes and approaches to foster customer loyalty, helping Canada Life retain plan member assets over the long term; the Associate Manager would continually seek out opportunities to grow our overall asset base, continually seeking innovative approaches while ensuring we operate as efficiently as possible
- The Associate Manager will collaborate within the team and with other departments to help develop and execute innovative strategies and processes for the entire IRS team
- This role will support the AVP, Investment & Retirement Solutions in leading team meetings, developing team members and nurturing a collaborative, supportive environment
- As a talent leader, this individual’s focus will be on the coaching and development of their team and fostering a culture of high performance, team engagement and care for our customers

**What you will bring**
- Leadership capabilities that support coaching, developing and fostering a high-performance team
- Highly adaptable, driven to develop talent and help people be their best
- Ability to cultivate a high-energy, collaborative culture where teams thrive
- Passion for service excellence, creating connections with clients, and making a difference
- Experience leading and championing change initiatives
- Driven to help design and execute new ideas that will benefit the team
- Ability to build and maintain partnerships both within the organization and region
- High emotional intelligence and ability to help influence thinking and behaviours
- Excellent technical and analytical capabilities and command of MS Office tools
- Proven ability to leverage and integrate technology to help improve performance
- Strong understanding of Group Retirement Services business and key stakeholders
- Post-secondary education or equivalent work experience
- 5-10 years in the Canadian insurance and/or financial industry
- Industry designations RPA, GBA and CFP are considered an asset
- Bilingual in English and French is an asset

**_ Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Ottawa._**

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where ever