Automotive Service Advisor
4 days ago
**About Eric’s Automotive**
**Eric’s Automotive** has been a trusted part of the Hamilton community for more than 22 years. We provide high-quality, honest repair and maintenance for European, domestic, and imported vehicles. Our customers value the professionalism, clarity, and consistency we bring to every interaction - and our team works in a clean, organized environment that supports efficiency and strong customer service.
As the shop continues to grow, we are looking for an **experienced Service Advisor** who is positive, customer-service focused, and thrives in a busy, structured environment.
**What You’ll Do**
**Customer Service & Communication**
- Greet customers and provide a friendly, professional first impression
- Review maintenance plans and explain recommended services
- Contact customers before upcoming appointments to review previously deferred work
- Communicate with customers by phone, in person, and via text (Kimoby)
- Maintain accurate, detailed customer notes
**Service & Workflow Coordination**
- Prepare work orders before customer arrival
- Create new work orders and invoices
- Print authorizations and ensure documentation is accurate
- Answer calls and assist with scheduling
- Set up after-hours drop-off and pick-up
- Cash out customers at pick-up
**Parts & Estimate Support**
- Quote and sell recommended repairs and services
- Sell previously deferred work
- Receive and attach parts invoices to the correct work order
**Must-Have Requirements**
- Previous experience as a Service Advisor
- Experience using Protractor or similar shop management software
- Strong typing, spelling, and communication skills
- Confident speaking with customers and explaining required repairs
- Able to stay organized, accurate, and steady in a fast-paced environment
- Positive, friendly, customer-focused attitude
- Strong experience with parts lookup, quoting, and repair order processes
- Basic to intermediate automotive knowledge
- Experience using texting or customer communication platforms (e.g., Kimoby)
**Compensation & Benefits**
- $22-$25 per hour
- Tiered bonus structure available
- Healthcare Spending Account
- Vehicle parts at cost
- Monthly staff lunch
**Equal Opportunity & Accessibility Statement**
Eric’s Automotive is an equal opportunity employer committed to an inclusive and accessible recruitment process. We welcome applicants from all backgrounds. If you require accommodation at any stage of the hiring process, please let us know and we will work with you.
Pay: $22.00-$25.00 per hour
Application question(s):
- Do you have experience using Protactor or similar shop management software? If yes, please list.
**Experience**:
- auto parts lookups and quoting: 2 years (preferred)
- Automotive Service Advisor: 2 years (required)
Work Location: In person
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