Account Receivable and Rental Board Specialist
1 week ago
Job description - Collections and Rental Board Specialist Department: Legal & Collections
Main Responsibilities
- Ensure each tenant is properly billed and up to date on payments
- Constantly work to reduce tenant outstanding balances
- Manage and follow through on all Rental Board cases
- Respond to all tenant correspondence promptly and accurately
Monthly Billing
- Review vacancies and adjust billing accordingly
- Review HLM payments and updates
- Process monthly billing and upload payment files to banks
- Review tenant account balances and identify discrepancies
Collections & Account Follow-Up
- Review and monitor payment plans
- Review HLM increases, adjustments, and follow up with HLM as needed
- Ensure every tenant with a balance is followed up (“bugged”) until resolved
- Maintain clear communication logs and documentation for each account
Rental Board
- Open a Rental Board file for any tenant with a full-month balance before the 25th of the month
- Follow every Rental Board case closely and document each step
- Track judgments and ensure appropriate actions are taken and recorded Job description - Collections and Rental Board Specialist Tenant Correspondence
- Review and respond to every letter received from tenants
- File all correspondence and replies systematically
- Escalate complex or recurring issues to the department head as needed
Pay: From $75,000.00 per year
Work Location: In person
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