Assistant Front Office Manager

2 days ago

Richmond, Canada Executive Hotel Vancouver Airport Full time

**Job Summary**

**Key Responsibilities**
- Assist the Front Office Manager in overseeing daily operations of the front desk, guest services, transportation, reservations, and security.
- Supervise, train, and support front office staff to ensure consistent, high-quality guest service.
- Address and resolve guest concerns promptly and professionally.
- Ensure compliance with hotel policies, brand standards, and operational procedures.
- Collaborate with housekeeping, maintenance, and other departments to maximize guest satisfaction.
- Monitor and manage room inventory, arrivals, and departures to optimize efficiency.
- Act as Manager on Duty when required.
- Partner with hotel security to respond to disturbances, medical emergencies, and safety-related issues throughout the property.
- Perform other operational duties as required.

**Minimum Requirements**
- Minimum 5 years of Canadian full-service hotel front office experience (airport hotel experience preferred).
- Previous supervisory or team-lead experience in front office operations.
- Strong knowledge of PMS systems (Opera or similar) and hotel reservation processes.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work flexible hours, including overnights, evenings, weekends, and holidays.
- Proven ability to deliver exceptional guest service in a fast-paced environment.
- Strong ability to work under pressure and manage multiple priorities.
- Experience in unionized work environments preferred.

Pay: $58,000.00-$60,000.00 per year

**Benefits**:

- Extended health care
- On-site parking

**Experience**:

- Canadian Hotel : 5 years (required)

Work Location: In person

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