Front Office Night Manager

2 weeks ago

Richmond, Canada Vancouver Airport Marriott Hotel Full time

The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career With 32 000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business

**Reporting to the Front Office Manager, the Night Manager will be responsible for the following**:

- Oversee the security and safety of our guests during the overnight shift, conducting nightly rounds of the property
- Responsible for the supervision and operation of the front office during the overnight shift
- Lead, motivate and train associates. Continuously strive for an engaged, enthusiastic, high performing team through recruitment and development, enabling all associates to realize their full potential.
- Responsible for providing timely feedback and performance reviews of Guest Services Agents
- Collaborate and provide support on social media initiatives including online reputation management (TripAdvisor, Yelp, etc.), content creation and social customer service.
- Support and maintain close and effective working relationships cross-functionally with all departments
- Anticipate and exceed guest expectations using Brand Standards, proactively resolve any guest concerns.
- Support and inform the AFOM and other Guest Services Managers on matters pertaining to the operation or development of the Front Office and Hotel in general.
- Assist and support in controlling expenses in the Front Office operation.
- Ensure workplace health and safety is actively practiced in the department
- Be alert on Hotel Security, guest safety and security. Ensure all associates are familiar with fire emergency safety procedures.
- Monitor and respond in a timely manner to past, current and future guest requests on the hotel's social media channels outside of the Social Media Champion's work hours.

**Qualifications**:

- Ability to work well under pressure while maintaining a high degree of professionalism
- Excellent knowledge of computers, operating systems, Word, Excel, Outlook
- Able to lead by example and motivate team members
- Able to take initiative and be a self-starter
- Strong guest service skills & supervisory skills are essential
- Strong problem solving skills & attention to detail are essential
- Strong administrative, organizational, and time management skills
- Desire to work in a team based environment
- Strong oral and written communication skills required

**Job Types**: Full-time, Permanent

Pay: $59,000.00-$64,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Richmond, BC V6X 1A3: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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