Current jobs related to Guest Service Agent - Canmore - Basecamp Resorts

  • Guest Service Agent

    6 days ago

    Canmore, Canada Solara Resort and Grande Rockies Resort by Bellstar Hotels & Resorts Full time

    **We're always looking for amazing people to join our team. Here at Bellstar, we “think like a guest, and act like an owner”, and look for team members who try to make every stay an unforgettable experience for guests.** The Guest Service Agent plays an important role as the first person who greets our guests. Guest Service Agents need to act with...

  • Guest Service Agent

    6 days ago

    Canmore, Canada Basecamp Resorts Full time

    Guest Service Agent Basecamp Properties, Canmore About Basecamp Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and with many more on the way. We are a young and energetic team driven by our values and providing our guests with an...

  • Guest Service Agent

    2 weeks ago

    Canmore, Canada Falcon Crest Lodge Full time

    Guest Service Agents are responsible for providing outstanding service to all our guests throughout their entire stay. **Job duties of this position include**: - Greeting customers with a warm and engaging smile. - Completes the registration, check-in, and check-out procedures, ensuring all guest information is accurate and up to date. - Computes bills and...

  • Guest Services Supervisor

    2 weeks ago

    Canmore, Canada Blackstone Mountain Lodge Full time

    **Overview** We are seeking a dedicated and enthusiastic Guest Service Supervisor to join our team in providing exceptional hospitality experiences for our guests. As the first point of contact, you will play a crucial role in ensuring that every guest feels welcomed and valued. This position requires strong communication skills, attention to detail, and a...

  • Guest Service Agent

    1 week ago

    Canmore, Canada Spring Creek Vacations Full time

    **REQUIREMENTS** This position requires individuals to have a pleasant phone manner, excellent communication and people skills, and good computer skills. Knowledge of the surrounding area and attractions is a definite asset. A willingness to work a mix of days, evenings and weekends is required, depending upon the schedule. **DUTIES** The duties of this...

  • Guest Service Agent

    7 days ago

    Canmore, Canada Spring Creek Vacations Full time

    **REQUIREMENTS** This position requires individuals to have a pleasant phone manner, excellent communication and people skills, and good computer skills. Knowledge of the surrounding area and attractions is a definite asset. A willingness to work a mix of days, evenings and weekends is required, depending upon the schedule. **DUTIES** The duties of this...

  • Guest Service Agent

    2 weeks ago

    Canmore, Canada Spring Creek Vacations Full time

    **REQUIREMENTS** This position requires individuals to have a pleasant phone manner, excellent communication and people skills, and good computer skills. Knowledge of the surrounding area and attractions is a definite asset. A willingness to work a mix of days, evenings and weekends is required, depending upon the schedule. **DUTIES** The duties of this...

  • Golf Services Agent

    22 hours ago

    Canmore, Canada Stone Creek Resorts Full time

    Golf Services AgentStone Creek Resorts Inc. are the world-class golf resorts in the most beautiful natural surroundings, Silvertip Resort in Alberta, and Eagle Ranch Resort in British Columbia. The defining features of our resorts have their foundation in the values; striving to provide an extraordinary experience to our guests is crucial. Our service...

  • Front Desk Agent

    6 days ago

    Canmore, Canada H2 Canmore Lodging Full time

    **We are seeking a full-time Guest Service Agent.**Shifts will vary from 7 am to 11pm.** Looking for an experienced, dependable "Guest Service Agent" with fantastic customer service skills and attention to detail. You will be providing excellent first impressions to guests whilst ensuring highest level of guest service and following standards and procedures....

  • Front Desk Agent

    2 weeks ago

    Canmore, Canada Canmore Downtown Hostel Ltd. Full time

    Front Desk Agent **Duties**: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently - Provide information about hotel facilities, services, and local attractions - Answer phone calls and respond to guest inquiries - Handle guest complaints and resolve issues promptly - Process payments and maintain...

Guest Service Agent

18 hours ago

Canmore, Canada Basecamp Resorts Full time

Guest Service Agent
Basecamp Properties, Canmore
About Basecamp
Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and with many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.
Why Work for Us?
- Quarterly gratuity program
- Health benefits plan available.
- Employee rates at all Basecamp Properties
- Family and Friends discounts.
- There is room for advancement in our growing company.
- We have a friendly atmosphere.
- We believe in working hard and having fun

Position Overview
We require a full-time Guest Service Agent who will enthusiastically greet customers and cater their needs during their stay. A strong, motivated team is already in place, and we are looking for the same drive and commitment.
**Salary**: $18.00 per hour
**Location**: Basecamp Lodge, Canmore
**Shifts**: Full-time, permanent, 8-hour shifts, weekends, evenings and holidays
Key Responsibilities
- Greet customers, listen, and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration, check-in, and check-out procedures.
- Assist guests with payment transactions and ensure proper methods of payment are taken and processed accurately.
- Promptly answer the telephone-using positive, professional fluently in English.
- Utilize the company computers and reservation software to input and receive information.
- Remain calm and alert, especially during an emergency and/or heavy hotel activity and resolve complications such as location changes or credit issues.
- File guest complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results.
- Assist our housekeeping team, fulfilling guest requests when required.
- Maintain a clean “guest ready” working environment.
- Other duties that may be assigned from time to time.
- Assist in keeping the common areas clean and tidy.
- Assist in customer service in connection with rental amenities.

Skills and Experience
- Ability to effectively deal with internal and external customers.
- Ability to read, listen and communicate effectively in English; both verbally and written.
- Ability to accurately input information using Hotel Property Management Software.
- Must be flexible to work various shifts throughout the week.
- Must have the mobility to climb stairs throughout the day and be able to lift 40lb.
- 1 year customer service previous experience is considered an asset.
- Computer and Microsoft skills are a must.
- Ability to comprehend and perform basic mathematical operations.
- Adaptable, flexible, and dependable. Strong work ethic with a team player.
- Ability to stand for long hours.