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Front Desk Agent

3 weeks ago

Parksville, Canada Riverbend Cottage & RV Resort Full time

'''Job Overview:'''
We are seeking a friendly and professional Front Desk Agent to join our team. As a first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

'''Responsibilities:'''
- Greet and welcome guests with a warm and friendly demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to inquiries in a professional manner
- Provide information about resort facilities, services, and local attractions
- Assist guests with special requests or needs
- Handle guest complaints or concerns with patience and empathy
- Maintain a clean and organized front desk area
- Collaborate with other resort employees to ensure guest satisfaction
- Assist with Housekeeping duties, laundry and other resort needs as required.

'''Requirements:'''
- Previous experience in customer service or a similar role is preferred
- Excellent phone etiquette and strong communication skills
- Proficient in using phone systems and computer software
- Bilingual/multilingual skills are a plus
- Ability to handle cash transactions accurately
- Strong problem-solving abilities and attention to detail
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Knowledge of Parksville and the Mid-Island areas.

**Job Types**: Part-time, Seasonal
Contract length: 15 weeks

Pay: $19.00-$21.00 per hour

Expected hours: 16 - 40 per week

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Day shift
- Evening shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2025-05-15
Expected start date: 2025-05-15