Front Desk Guest Services

1 week ago


Parksville, Canada Ocean Trails Resort Full time

**Front Desk & Office Team Member - Ocean Trails Resort**

**Location**: Parksville, BC
**Position Type**: Permanent - Full Time (Part Time to start if preferred)

Ocean Trails Resort is expanding our Front Office team We are looking for a motivated, dependable, and upbeat individual to join our small but dedicated office team.

**Schedule**:

- **Winter**: 8:30/9:00 AM - 5:00 PM
- **Spring & Summer**: 10:00 AM - 6:00 PM
- Flexible start as part-time, leading to full-time

**Responsibilities**
- Welcome and assist guests upon arrival with a warm and professional demeanor
- Handle guest requests and coordinate with other departments to ensure a seamless experience
- Process payments and complete required check-in/out documentation
- Perform back-office administrative tasks including filing and monthly statement preparation
- Maintain clear and effective communication with colleagues and management

**Qualifications**
- Previous customer service experience (hospitality experience an asset)
- Proficiency with hotel reservation software
- Working knowledge of Microsoft Word and Excel
- Excellent communication, organizational, and multitasking skills
- Ability to work well under pressure, especially during peak seasons
- Must be reliable, self-motivated, and punctual
- Applicants already residing in the mid-Island area preferred

**Compensation & Growth**
- **Wage**: starting at $20 / hr -Dependent on experience
- Opportunity for growth into payroll and Front Office Management roles
- In-house training provided

**How to Apply**

Please bring your resume **in person** to the Ocean Trails Resort office between **9:00 AM - 5:00 PM daily.**

**Job Types**: Full-time, Permanent

Pay: From $20.00 per hour

**Benefits**:

- Casual dress
- On-site parking
- Wellness program

Work Location: In person


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