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Guest Service Agent

3 weeks ago

Parksville, Canada Evergreen Hospitality Group Full time

**Company Overview**

The Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 25 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford), to the Sunshine Coast (Sechelt, Halfmoon Bay).

**Position Overview**

As an experienced Guest Service Agent, you understand the importance of an efficient and welcoming check-in experience for our guests and are committed to going above and beyond to make their stay memorable. With your engaging smile, warm personality and customer service focus, you will be empowered to curate incredible experiences.

Our Guest Service Agents have significant exposure to Evergreen’s regional management, with the opportunity to take on as much responsibility as they can demonstrate capability for. Over time, there may be opportunities to transfer to other Evergreen properties, depending on aptitude / interest.

**Responsibilities**
- Check guests in and out of the hotel with warm and engaging service
- Acknowledge guests waiting in line
- Confirm rate and type of room while checking guest into the hotel
- Upon departure, offer a friendly greeting and asks if stay was satisfactory
- Take responsibility for any guest inquiries and problems
- Be fully versed and competent in all aspects of Front Office operations and provide the highest levels of professional and prompt Guest Service
- Assist in the coordination and blocking of rooms for incoming group and tour arrivals
- Other duties as assigned

**Skills and qualifications**
- A minimum of one year experience as a Front Desk Agent in a mid to upscale environment requiring a similar standard of guest/customer service. A degree or diploma in hospitality may be considered in lieu of six (6) months of the required experience
- Proven ability to work well independently with mínimal supervision
- Excellent communication and interpersonal skills
- Demonstrated ability to provide excellent service and exceed expectations
- Ability to effectively solve problems and make decisions
- Proficient in English language, both verbal & written, with a second language being an asset
- Must be able to handle a multitude of tasks in a busy, dynamic environment while remaining calm and collective
- Must be available to work flexible hours
- Must have the ability to handle cash effectively and accurately
- Impeccable grooming and presentation
- A hospitality diploma is an asset
- Physical ability to perform the requirements of the job, including:

- Standing for extended periods of time
- Performing repetitive tasks
- Lifting and carrying heavy loads

Note: The position of Guest Service Agent is physically demanding. The successful applicant must be physically capable of performing repetitive work, as well as lifting and carrying heavy loads. Must be able to stand for long periods of time (for up to 8 hours).

Pay: $20.75-$24.75 per hour

Work Location: In person