Customer Service Representative

6 days ago

PointeClaire, Canada My Family Canada Full time

**Job Title**: Customer Service Representative with Administrative duties
**Location**: Pointe-Claire, QC (On-site)
**Industry**: Pet Industry - Wholesale Distribution

**Job Type**: Full-time (Monday to Friday, 9:00 AM - 5:00 PM)

Are you an organized, bilingual multitasker with a keen eye for detail who loves helping others and thrives in a fast-paced environment? We’re looking for a dependable and friendly **Administrative Assistant & Customer Service Representative** to join our growing team on-site in **Pointe-Claire**

We’re a Canadian wholesale distributor in the **pet industry**, and we’re seeking someone who can provide reliable support to our day-to-day operations while delivering top-tier service to our valued customers.

**Responsibilities**:

- Provide administrative support to management and handle assigned tasks efficiently
- Create and process credit notes
- Perform accurate data entry and maintain up-to-date records
- Use Outlook, Word, and Excel for daily administrative tasks
- Manage and prioritize multiple requests throughout the day
- Deliver excellent customer service with strong phone and interpersonal skills

**Requirements**:

- Fully bilingual (French & English) - verbal and written communication
- Strong attention to detail and organizational skills
- Excellent communication and customer service abilities
- Proficiency in Microsoft Outlook, Word, and Excel
- Previous experience as an Administrative Assistant or in a similar role preferred
- Reliable, self-motivated, and capable of multitasking effectively
- Must be able to work on-site in Pointe-Claire
- **Education**: DCS / DEC (preferred)

**What We Offer**:

- A friendly and supportive work environment
- A consistent Monday to Friday schedule - **no weekends**:

- The opportunity to work with a passionate team in the pet industry
- **Benefits package including**:

- Dental care
- Extended health care
- Life insurance
- Paid time off

If you’re detail-oriented, customer-focused, and looking to join a team that values hard work and a great attitude, we’d love to hear from you

**Job Types**: Full-time, Permanent, Casual

Pay: $40,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

**Language**:

- English (required)
- French (required)

Work Location: In person

Application deadline: 2025-06-28

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