Customer Support Specialist

18 hours ago

Scarborough, Canada Accuenergy (Canada) Inc. Full time

Accuenergy is a Toronto-based company dedicated to research, design and manufacturing of multifunction power meters and other instruments. We also provide advanced technological solutions for distribution and industrial power system automation.

Extraordinary outcomes need exceptional teams. We believe deeply in the power of a growth mindset for individuals and team development. Don't worry if you don't understand power metering, energy monitoring just yet. As a fast learner and collaborative teammate, you are ready to handle that challenge and more.

As a customer service specialist at Accuenergy, you will be coordinating between Sales, Marketing and Operation teams, as well as our customers. They will rely on your prompt response with accurate information. You will coordinate request from customers and internal stakeholders with pre-set processes.

**Responsibilities**
- Serve as the key point of contact on clients’ order fulfillment process
- Work closely with global customers, suppliers, and sales team to provide great customer service
- Process client sales orders and shipping documents effectively and efficiently. Proactively issue SO, PO and monitor open orders in the information system
- Communicate promptly with customers and suppliers regarding price, quotation, order status, production schedule and delivery, etc.
- Effectively coordinate and communicate with internal cross-functional teams on order management activities
- Professionally address and resolve order and shipping issues in time
- Ensure positive ongoing customer service and support
- Maintain thorough understanding of Accuenergy products and services to meet customer needs and satisfaction

**Qualifications**
- Post-secondary degree or diploma in Supply Chain Management, Business Administration or Marketing preferred
- Excellent interpersonal and communication skills
- Excellent problem-solving and analytical skills
- Dynamic, self-motivated, service and solution-oriented
- Ability to work under pressure in a highly competitive environment
- Proficiency with Microsoft 365 (Outlook, Excel, Word & PowerPoint) & Internet
- Fluent in both English and Mandarin is an asset.

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Scarborough, ON M1R 3E4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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