Emp-u25-20 Career Specialist, Integrated Employment Services

ABOUT US
Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.
WHO WE ARE
People are at the centre of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.
We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, for all permanent positions, a savings plan that helps support our people in all aspects of their lives.
THE OPPORTUNITY
Job Class
Union
Department
Employment Services
Location
3195 Sheppard Ave E, Toronto ON (Scarborough)
Status
Full-time, Contract (Until March 31, 2026)
Pay Rate
$51,421.01 per annum
Vacancy Number
EMP-U25-20
Number of vacancies
1
Available
Immediately
Hours/Shifts
Monday to Friday, 8-hour shifts between 8:30 AM - 5:00 PM (three days per week in-office, based on operational needs)
Integrated Employment Services (IES) Program
The IES program provides tailored support for individuals facing barriers to employment, helping them achieve meaningful, long-term outcomes. By addressing the unique challenges of each client, we create pathways to sustainable employment that transform lives and strengthen communities.

**Requirements**:
WAYS YOU CAN CONTRIBUTE
Client Assessment and Employment Planning
- Conduct comprehensive assessments to identify client skills, barriers, and goals using the Common Assessment Tool (CAT).
- Incorporate motivational interviewing techniques in assessments to uncover hidden barriers such as physical or mental health challenges.
- Create and adjust individualized Employment Action Plans that align with program standards and client career aspirations, and address client stabilization needs by connecting them to resources.
- Stream clients into appropriate services, ensuring interventions meet program deliverables.
- Meet regularly with clients (at least bi-weekly), prioritizing in-person meetings, to review progress and address challenges.
- Collaborate with internal teams to coordinate tailored strategies for client employment success.
- Provide tailored support to clients by joining them for employment activities (interviews, etc.), as required.

Pre-Employment and Job Readiness Support
- Facilitate workshops and one-on-one sessions on resume writing, interview preparation, and job search techniques.
- Provide guidance on workplace expectations, professional behaviour, and skills development.
- Refer clients to relevant community resources, certifications, or training programs to enhance job readiness.
- Work closely with Employer Engagement Specialists to align job opportunities with client profiles.
- Educate clients on AODA compliance and workplace accommodations to empower them with knowledge about their rights and potential supports in the workplace.
- Collaborate closely with Employer Engagement Specialists and Retention Specialists to ensure client strengths and barriers are effectively communicated and supported at all stages of the employment journey.

Retention and Post-Placement Support
- Conduct regular follow-ups with clients and employers to ensure job retention and satisfaction.
- Address workplace challenges by coordinating accommodations, conflict resolution, or additional supports.
- Effectively track retention metrics, client feedback, and satisfaction to improve outcomes.
- Meet monthly Job Start and retention KPIs by facilitating onboarding processes and supporting long-term employment goals.
- Collaborate with Retention Specialists to anticipate and address potential post-placement and employment challenges.

Documentation and Reporting
- Maintain up-to-date, accurate case notes and client records in compliance with funder and organizational standards.
- Prepare reports on client progress, job starts, and program outcomes.
- Collect Proof of Employment documentation and ensure all KPIs are met or exceeded.
- Share impactful success stories, respecting client confidentiality, to showcase program value.

Workshop Development and Facilitation
- Plan, deliver, and evaluate interactive workshops, and group sessions to build client confidence and skill