Inside Sales Specialist

2 weeks ago

Guelph, Canada WS Audiology EMEA, LATAM & Canada Full time

HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions. _

Join our **Inside Sales Team** Now hiring a remote**, **Bilingual Inside Sales Specialist to join our wonderful Team. Note: This role is being offered as **remote** (with a few in-office meetings throughout the year).

**What it’s all about**:
As a Bilingual Inside Sales Specialist, you are passionate about the hearing healthcare of our clients. You are sales-minded, with the ability to discuss product promotions and hearing care appointment options with a wide variety of clients. There is no cold calling required in this role, so we expect our Inside Sales Specialists to utilize new and existing leads to grow our client base.

**What’s in it for you?**
- Benefits starting on your first day
- Paid vacation and personal days
- RRSP program + employer matching
- Educational Assistance and Health & Wellness programs
- Mentorship and professional development opportunities
- Remote work
- No cold calling

**What you will do**:

- Support sales targets by contacting prospective clients to book an appointment with a hearing care professional in one of our many clinics across Canada
- Identify client needs and new sales opportunities, introduce promotions, and book hearing care appointments. Answer and resolve client questions and concerns
- Meet and exceed daily Key Performance Indicators (KPIs) and overall targets while ensuring each interaction is consistent with HearCANADA’s standards
- Participate in daily/weekly team meetings for training and to share feedback and practice sales skills
- Maintain a high-volume calling plan and update all pertinent client information in appointment system (CRM)
- Communicate and work effectively with clinic teams to maximize booking schedules
- Other duties as assigned

**What we are looking for**:

- 1+ years’ experience in inside sales. Health industry considered an asset
- Fluent in both French and English, written and spoken
- Able to lead the conversation to obtain client bookings. Excellent phone etiquette, especially with a high degree of patience and empathy when communicating with clients on the telephone who have hearing loss
- Comfortable handling objections and working in a fast-paced environment with deadlines.
- Highly motivated and goal-driven to exceed KPIs
- Prior experience with CRM systems, and willing to learn new software and tools
- Strong integrity, professionalism, and work ethic
- Ability to work independently
- Showcases our values of innovation, passion for positive impact and working as a team to go above and beyond
- Proficiency with Microsoft Windows and MS Office suite
- Flexibility to work 5 days per week Monday-Saturday, flexible shifts

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