Inside Sales Account Manager

**Who we are**:
As a family-owned company since 1968 — NOW produces high-quality natural and organic products in supplements, essential oils, foods, personal care beauty and more. We are a respected leader in the natural products industry, with a mission to provide products and services that empower people to lead healthier lives.

A part of the NOW Health Group, founded in 1989 and built on a reputation of trust and dependability, Puresource distributes natural products to over 3,000 independent and national retailers across Canada from three warehouses in Alberta, BC and Ontario. With over 3,400 natural & organic wellness products to choose from, we deliver full-service solutions to support brands to grow their business in Canada. Puresource is proud to be your dedicated Canadian partner in the natural products channel.

Our mission is to provide Canadians with natural products to optimize their health. To do this, we support our brands and retail customers with market leadership and exceptional customer service. The measure of our success is built on the growth of our partners and dedicated teams that create great customer experiences every day.

**Job Title**:
Inside Sales Account Manager

**Location**:
Guelph, ON (In-person, Onsite)

**Scope for the position**:
The Inside Sales Account Manager needs to be Bilingual (English and French) and provide consistent sales representation to existing Puresource customers, assigned new customers and all customer requests, thereby reducing misunderstandings, improving customer service and boosting sales and to supply on time and accurate order processing.

**Basic function of the position**:

- Territory Sales Calls: _ Inside Sales Account Managers are assigned specific territories. These territories are to be serviced by the sales rep on a predetermined schedule based on support needs of the customer. The sales rep is responsible to be aware of several different policies at Puresource. These include, but are not limited to, terms, credit and return policies, and product knowledge etc.
- Sales Calls:_ Inside sales Account Managers are assigned specific accounts to build rapport and provide the highest level of customer satisfaction, while maintaining and expanding Puresource product lines. Identifying key decision makers within assigned accounts to facilitate entire sales process from the initiation of the original call through order processing.
- Answering Phones_**:_Answeringphones in a courteous and pleasant manner is the responsibility of the inside sales rep in line with Puresource’s mission of providing the best customer service to its customers.
- Catalogue:_ Puresource publishes a quarterly catalogue to highlight specials, new items and promotions. It is the sales rep’s responsibility to ensure that their customers are made aware of these promotions and new products and encourage the trial of these items. Unpublished discounts, promotions, and demos must have approval from Sales Manager.
- Sales Support_**:_At times the Inside Sales Account Managers will also provide support to all other sales teams. It is important to maintain good communications with the Outside sales team regarding any customer issues, needs, or if they are required to get in contact with a customer.
- Customer Service_**:_ Providing excellent customer service will provide Puresource with the edge on the competition, as you are the front line contact. It is important to make sure that the customer has had a positive experience with the Inside Sales Department and that they will want to continue doing business with Puresource as a result.

**Duties and Responsibilities**:

- Weekly sales calls to customers
- Communicating customer needs / issues to outside sales
- Communicating with customers, making outbound calls to potential customers, and following up on leads
- Keeping assigned customer up with product and service information and updates as needed
- Closing sales and achieving sales targets
- Participate in meetings to discuss benchmarks, personal as well as team goals
- Understanding customers' needs and identifying sales opportunities
- Maintaining a database of current customers
- Staying informed about competing products and services
- Upselling products and introductory product selling
- Researching and qualifying new leads
- Processing all customer orders accurately
- Answering Phone orders.
- Communicating with all departments within Puresource to ensure excellent customer service
- Ensuring special shipping costs are expressed to the customer and special shipping requirements communicated to the Shipping Department
- Perform other duties as assigned

**Required qualifications, education, experience, training, skills, background, certifications**:

- Post-secondary education or equivalent work experience
- Driven and want to develop your skills within a growing company
- Ability to function successfully both independently and in a team environment
- Strong work ethic, p